LiveCareer-Resume

drive thru team member resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-focused shift leader/employee accurate in handling orders and payments. Knowledgeable about food service operations, menu options and food safety. Consistently delivers above-average service. I have been in the food industry for almost 30 years now. I truly enjoy creating a fun and productive work atmosphere.

Skills
  • Collaboration and Teamwork
  • Food and Beverage Service
  • Attention to Detail
  • Food Packaging and Labeling
  • Multitasking and Organization
  • Time Management and Prioritization
  • Stocking and Replenishing
  • Teamwork and Collaboration
  • Managing Orders and Deliveries
  • Workstation Setup and Breakdown
  • Dependable and Cooperative
  • Payment Processing
  • Daily Food Preparation
  • Serving and Bussing
  • Handling Complaints
  • Customer Service
  • Cleaning and Sanitizing
  • Adaptability and Flexibility
  • Employee Training and Supervision
  • Customer Relations
  • Cash Drawer Operations
  • Stocking and Replenishment
  • Documentation and Recordkeeping
  • Kitchen Safety Standards
  • Cash Handling
  • Supply Ordering
  • Detail-Oriented
  • Waste Management
  • Critical Thinking
  • Basic Math
  • Training and Motivation
  • Quality Assessment
  • Upselling Techniques
  • Safe Food Handling
  • Team Player
  • Verbal and Written Communication
  • Conflict Resolution
  • Opening and Closing Procedures
  • Alcohol Service
  • Resolving Complaints
  • Problem-Solving
  • Health and Safety Compliance
  • Drive-Thru Operations
  • Team Leadership
  • Expo and Line Support
  • POS Terminal Operation
  • Food Running
  • POS System Operation
  • Inventory Rotation
  • Cash Drawer Reconciliation
  • Decision Making
  • Front of House Management
  • Server and Staff Support
  • Data Entry
Experience
01/2022 to Current Drive-Thru Team Member Chick-Fil-A | Baton Rouge, LA,
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Portioned and packaged take-out foods for customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Packaged and verified contents of orders to increase satisfaction.
  • Conversed with customers to build rapport, answer questions and defuse complaints,
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
  • Reviewed orders against receipts so guests received requested items.
08/2003 to 04/2018 Shift Leader/Bartender Belk | Easley, SC,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Coordinated daily shift changes to lead transition and handle special requests.
  • Documented production levels and materials used to keep management informed.
  • Directed employees through daily routines.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Reinforced rules to promote superior employee performance.
08/2011 to 07/2014 Store Manager Iron Mountain | Lansing, MI,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Corrected operational issues with process improvements.
  • Built customer relationships and provided superior customer service to boost sales.
  • Maintained stockroom condition to preserve product quality.
  • Developed and enforced operational improvements to reduce total losses.
01/2010 to 01/2011 Medical Records Specialist East Texas Medical Center | City, STATE,
  • Maintained electronic medical records for all clients
  • Pulled patient records and transferred information to appropriate parties.
  • Provided respectful assistance to patients, staff members and insurance company representatives.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Kept department clean, organized and professional.
  • Purged outdated files.
  • Obtained information by contacting appropriate personnel or patients.
  • Consolidated diverse medical records.
Education and Training
Expected in 05/2021 to to Associate of Arts | General Studies Northwest Florida State College, Niceville, FL GPA:

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Resume Overview

School Attended

  • Northwest Florida State College

Job Titles Held:

  • Drive-Thru Team Member
  • Shift Leader/Bartender
  • Store Manager
  • Medical Records Specialist

Degrees

  • Associate of Arts

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