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DME Customer Service Representative Resume Example

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DME CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Microsoft Office Suite (Word, Excel, PowerPoint) Type Speed: 30 wpm. Introduction to ICD-10-CM Coding
  • HIPAA Compliance
  • Anatomy & Physiology
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Greenway
  • Computer Information Systems
  • Medical Transcription
  • Office Accounting
  • Principles of Management
  • Medical Laws & Ethics
  • Pathophysiology for Medical Office
  • MS Office / MS Word
Experience
09/2016 to Current
DME Customer Service RepresentativeThe Medical Supply Superstore － Durham, NC
  • Electronically and manually retrieve and enter patient information, and items rented and bought into medical records.
  • Verify insurance coverage and communicate with insurance companies on claims and authorizations.
  • Assist with medical billing and coding, balance and reconcile the day sheet, make adjustments, and handle reimbursements.
  • Answer phones and fax, file, scan, and make copies of medically related documents.
06/2011 to Current
Sales Associate / Customer ServiceKohl's － Raleigh, NC
  • Polite individual who recognized the role as service provider and maintained the utmost professionalism.
  • Maintain a working knowledge of all merchandise in the store while stocking merchandise on sales floor.
  • Communicate accurately with co-workers and management.
11/2008 to 05/2010
Substitute TeacherDurham Public Schools － Durham, NC
  • Enabled children to pursue their education as smoothly and completely as possible.
  • Supervised special needs students with their daily schedules.
  • Enforces daily academic routines and disciplines as necessary.
08/2007 to 08/2008
Customer Service AssociateEarth Fare － Raleigh, NC
  • Created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience.
  • Proactively engaged customers in conversation about products and services.
  • Ensured customers were assisted properly and addressed their questions and concerns while adhering to company guidelines and policies.
Education and Training
2017
Associate of Science DegreeUltimate Medical Academy
2016
Diploma
Activities and Honors
Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close attention to detail for accurate and compliant documentation. Follows policies and procedures to assure quality. *Manages time and prioritizes duties in fast-paced, multi-task environments.
Skills
academic, Accounting, Administrative Assistant, Anatomy, balance, make copies, Electronic Health Records, Electronic Medical Records, fax, ICD-10, Information Systems, insurance, Medical Billing, Medical Terminology, Medical Transcription, Excel, MS Office, Microsoft Office Suite, Office, PowerPoint, Word, MS Word, Physiology, policies, Coding, sales, Answer phones, Type, workflow
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Resume Overview

Companies Worked For:

  • The Medical Supply Superstore
  • Kohl's
  • Durham Public Schools
  • Earth Fare

School Attended

  • Ultimate Medical Academy

Job Titles Held:

  • DME Customer Service Representative
  • Sales Associate / Customer Service
  • Substitute Teacher
  • Customer Service Associate

Degrees

  • Associate of Science Degree
    Diploma

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