Versatile leader that thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic with successful application of management principles and an exemplary work ethic. Experienced in business environments for world class companies where my success includes customer focus, problem solving, leading diverse teams in time sensitive industries. Proficient in full P&L responsibility, managing and cultivating relationships with third party service providers and vendors while meeting milestones, metrics, margin, and profit goals.
Selected as a team member to develop and execute merger of Delivery and Installations businesses at Sears. Requested to develop and facilitate numerous training materials and processes for staff, peers and corporate management relating to the merger as well as other topics during my tenure. Recipient of the Sears President's Award in 2011 for my contributions to the success and roll out of the merger.
Active mentor and trainer for new General Managers in the company while also providing ongoing support throughout their career.
Provides sales leadership and drive achievement of sales, margin, and profit goals for a 14 store territory over a team of Home Exterior Project Specialists. Ensure best in class experiences, guide sales reps through the sales pipeline, identify opportunity gaps, and provide training, mentoring, and coaching. Drive sales performance of team and execute corporate strategy. Align sales teams, provide competitive intelligence, perform report analysis and drive common sales metrics. Work in conjunction with District Managers and Store Leadership, as well as key exterior product vendors to maximize partnerships for sales and growth.
Represent Innovel Logistics/Sears in a thirteen state region to recruit, contract, and manage vendors for installation services in assigned region. Established and fostered long term relationships while achieving service and financial goals. Successfully manage P&L for profit margins based on negotiated contractual pricing. Reduce market variability, audit for service levels, administer training, discipline, and support. Resolve contract issues, disputes, and enforce customer obligations. Identify and qualify new business opportunities in the southern region. Served as liaison between all parties including delivery, Account Managers, and support operations.
Accountable for complete operations of Market Delivery Operation to ensure world class customer service by building lasting relationships. Responsible for 40,000 delivery and installations of Sears appliances and household goods annually for Central Florida. Duties included business operations, warehousing and inventory, full multi million dollar P&L responsibility, troubleshooting issues and partnering with both retail and third party service providers to manage operations efficiently and drive profitably. Work in partnership with third party carrier to manage service, efficiency, and KPIs. Provide hands on 24 hour leadership, selection and support for performance management of employees. Other responsibilities included management of facility with multiple Sears tenants as well as OSHA compliance.
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