Over nineteen years of extensive experience working in the Administrative/Operational
Management fields with progressively responsible duties. Vast computer skills and data management
experience within the government. Highly organized. Able to work well with diverse levels of
personnel. Committed to seeing tasks through to completion. Current DoD Secret Clearance.
District Operational Manager November 2013 to August 2015United Allergy Services － San Antonio, TX
Neil Levine 704-968-7682 Salary: $75k plus bonus 40 plus hours per week Conducted mid-year and annual reviews for employees to evaluate performance within the clinics.
Worked with Human Resource department and EEO section when issues were identified with employees.
Completed Personal Improvement Plans for employees who were lacking in their job duties.
Utilized the plan to help steer the employee on the right track.
Documented milestones in their plan.
Responsible for instilling company values: respect, integrity, safety, expertise, unity and positive energy in the day-to-day operations to create a professional and productive workplace Managed, developed and mentored 26 employees between Arizona and Colorado.
Managed the day-to-day operations of assigned clinics in support of the achievement of the organization's strategic performance plan.
Participated in recruiting and staffing processes of Clinical Allergy Specialists; ensured all employees are trained to competently and consistently follow protocols.
Attended and managed new clinic installations.
Observed multi-level process working with the corporate office and newly accessed physician's office.
Ensured that strategic planning was implemented and addressed any issues that arise.
Proactively communicated with others to minimize problems; addresses problems as they arose; listened to others for their points of view and takes others perspectives into consideration.
Collaborated with other departments regarding resources, services and processes.
Achieved performance excellence by setting clear direction, provided individual and team goals, and consistently monitored and compared performance against goals.
Partnered with Regional Sales Manager to build pre-implementation clinical relationships to ensure smooth implementations and build productive relationships.
Improved penetration within existing accounts and manages clinic performance to meet or exceed established operational metrics.
Managed Clinical Allergy Specialists, Training Specialists and Account Coordinators to achieve regional goals.
Optimized workload for clinic personnel; balancing quality and productivity appropriately.
Regularly visited all clinics to develop relationships identified within the relational capital program; executed regional clinic performance plan.
Proactively communicated issues, corrective actions, results, and best practices to management.
Allowing for resolution of complex and highly visible problems requiring experienced technical judgment.
Attended and actively participated in quarterly management meeting to discuss current clinical issues within specific offices.
Practiced continuous learning and sought out development assignments for direct reports.
Addressed all deficiencies identified within quality audits and utilized audits to pinpoint points of failure that may need to be addressed systemically.
Maintained high service delivery within all clinics.
Customer service is vital to high productive clinics and employees.
Provided oversight on all employee created cases and responded to escalated cases in a timely manner as required.
Worked to close cases to enhance employee productivity.
Looked for trends and root causes in cases and suggested process improvements.
Maintained audit posture to ensure each clinic meet the safety process and procedures within company.
Facilitated collections and ensured all financial activity in clinics was current.
Superintendent, Health Service Manager September 1997 to CurrentUnited States Air Force Reserves － Whiteman AFB, MO
Colonel Edward Cullumber 816-309-4369 Salary: $76k annually 40 plus hours per week Immediate supervisor for 15 individuals maintaining a high state of efficiency and morale by using proven leadership techniques.
Oversight for 97 individuals within the unit.
Conduct performance reviews, statistical analysis and quality review of subordinate activities and direct implementation of improved work processes.
Administer annual and bi-annual reviews for members.
Give feedback on how the member needs to improve their current skills.
Manage unit strategic plans to include yearly priorities, goals and objectives.
Subject matter expert on various administrative programs relating to planning, developing, organizing and implementing our unit workforce.
Key person for command staff at unit and wing level; advisement on current healthcare programs and procedures for base population.
Assist commander in administering the Equal Employment Opportunity program in accordance with federal laws, rules and regulations, USAFR and Wing policy and procedures Research, interpret, analyze and apply Department Of Defense, Air Force Reserve, Air Force Reserve Command, Numbered Air Force policies, instructions and guidance by establishing and implementing unit training plans, policies and procedures Create and manage master training plans in the Air Force Training Record System and Training Business Area.
Training plans included comprehensive master task list and milestones clearly identifying training requirements ensuring a hundred percent task coverage.
Coordinates wartime task training for mobility readiness, base and unit exercises.
Manage mobility readiness training via Advanced Distributed Learning System & Medical Readiness Decision Report System providing reports to supervisor and command staff.
Update budget data on spreadsheets; prepare routine budget requests and prepare financial management briefing for Wing and Hospital Commander each month Manage and monitor squadron manpower resources and allocations insuring implementation of all AFRC imposed manpower controls including officers, enlisted, and civilian strength levels, grades, under grade, over grade, and overages.
Key assistant to restructure unit manpower process and changes within unit reorganization resulting in reduction in manning due to change in mission.
Develop and maintain briefings and ensure information is accurate and up-to-date for presentations as required.
Established action plans and overseen corrective actions for non-compliance issues and/or program deficiencies affecting unit mission capability or accomplishment of medical requirements in support of the wing.
Responsible for ensuring development and coordination of internal review systems to ensure both paraprofessional and professional clinical and administrative activities are in compliance with regulatory standards.
Monitor applicability, training, utilization and requirements for unique medical management software applications and programs to ensure full utilization and that data is captured, accurate and timely.
Maintain record management by tracking, processing for appointments, audit for possession, and register in Composite Health Care System Collect, analyze and monitor the overall accuracy and reliability of all data to identify and assist in correcting mismatched personnel data prior to updating in Military Personnel Data System; Prepare requests for personnel actions, and providing orientation to new employees Organize education and training programs to achieve maximum educational goals and mission requirements by preparing and implementing educational control programs and reporting procedures.
Forecasted educational and training requirements, determined validity of training needs and assessing future costs and benefits of such training Coordinated/prepared Statement of Work for civilian physician and dental position contracts Collect and analyze information related to workflow, office procedures and control systems in support of program evaluations; Identify and recommend solutions to administrative problems, and providing advice to staff on established methods and procedures Conduct self-inspections to identify root cause of deficiencies and recommend corrective actions for process improvements within the unit.
Perform root cause analysis for broken programs within the administration section to provide permanent solutions.
Compile and brief quarterly statistics and reports for commander and headquarters to show status of training - identifying key issues needing command attention.
Conduct monthly training meetings for administrative personnel - prepared agenda and distributed minutes.
Create lesson plans and media for medical readiness and ancillary training items Manage government travel card program for 97 unit personnel analyzing usage supplying both Wing and Hospital Commander statistics on improper and proper use by members.
Initiate application process, reports misuse of government travel card, deactivates/suspends travel card Prepare requisitions and purchase goods and services in accordance with Federal Acquisition Regulations, other federal laws, rules and regulations and USAFR guidelines and procedures.
Procure medical and office supplies utilizing Defense Medical Logistics Supply System.
Maintain budget and logs for the government procurement card (GPC) unit program Coordinate issues related to hospital facilities by monitoring projects for building modifications, repairs and alterations.
Managed a $1M renovation project (acquisition cycle) coordinating with the Army Core of Engineers, Contracting, Finance, Hospital Commander, Wing Commander, and HQ AFRC Coordinate travel order approval with finance and ensure that orders are properly loaded into Defense Travel System (DTS) for Temporary Duty Assignments (TDYs) assignments.
After member has returned from TDY ensure that travel vouchers are completed by member accurately and by the required due date.
Unit Security Manager (USM) maintains unit security clearances and quarterly reports for the commander.
Unit Antiterrorism Officer (UATO) dealing with security issues at the hospital facilities Manage Line Of Duty program for members who have been hurt while on duty and require ongoing treatment from military medical treatment facilities or Tricare authorized civilian providers Drug Testing Program Administrative Manager (DTPAM) for both civilian and military testing Educate 1100 plus reservists and family members on Tricare medical and dental benefits Serve as the primary focal point for all eligibility entitlements utilizing the Defense Enrollment Eligibility Reporting System Status Of Resource and Training System (SORTS) and AEF Reporting Tool (ART) monitor compile data to ensure that unit personnel are fully qualified for worldwide deployments Develop objectives of training programs by using instructional design, design methods and determining the method of deliverance with the most effective type of media for the audience resulting in 100% compliance of unit member training Directed the reorganization of entire Medical Support section by devising a simplified program that provided other administrative personnel with clear guidance on orderly room functions to enhance efficiency Develop internal medical records tracking system that increased record accountability by ninety-eight percent and cleared backlog of loose medical documentation ensuring continuity of care for patients.
Director of local compliance with command directed digitalization of medical treatment record, ensuring complete auditing, accountability and completeness of digitalized records.
Customer Service Representative March 1997 to July 20093M Corporation － Springfield, MO
Leslie Hathcock 417-869-3501 Salary: $58k 40 plus hours per week Considered the "Go to Person", provided customer issues to Aerospace planning team weekly or daily depending on urgency Quickly responded to internal and external changing circumstances.
Conveyed a sense of urgency Created a vision of winning that captures the imagination of others.
Spoke with energy and expression that engaged others Demonstrated confidence and relentless optimism.
Passionate about supporting and leveraging change.
Proactive versus Reactive Challenged status quo in ways that lead to new and better ideas and processes; confronted reality and ability to identify all options through sound analysis and innovative approaches.
Proactively navigated internal and external ambiguity and complexity.
Managed assertively through unforeseen difficulties Clarified the risks and opportunities inherent in the competitive landscape within the Aerospace adhesive area.
Held people accountable with meaningful and clear metrics and addresses performance issues Acted with intelligence, speed and courage to make tough business decisions even when data was limited.
Confronted issues, took responsibility and was accountable in words and actions Forced change when necessary.
Inspired, influenced, and motivated individuals and organizations about corporate and unit strategies, goals and plans; ensured alignment.
Fostered an environment where all employees could stretch, take risks, create, contribute and learn Personalized approach when developing employees.
Celebrated successes and acknowledged disappointments in such a way to motivate an even higher level of commitment and performance Coached and taught others to grow their knowledge and skills by role playing and observation.
Masters of Science : Management & Leadership and Human Resource Management, January 2017Webster UniversityManagement & Leadership and Human Resource Management
Bachelor of Science : ManagementPark UniversityManagement
Associate's Degree : Applied Science Health Care ManagementCommunity College of the Air ForceApplied Science Health Care Management
Professional Management CertificationCommunity College of the Air Force Commissioned Officer Academy － Alabama
Military & Civilian Drug Testing Certification
Six Sigma Green Belt Certification
Microsoft Office Certification
Customer Service Certification, Rockhurst University
Community College of the Air Force Commissioned Officer Academy
Job Titles Held:
District Operational Manager
Superintendent, Health Service Manager
Customer Service Representative
Masters of Science : Management & Leadership and Human Resource Management , January 2017 Bachelor of Science : Management Associate's Degree : Applied Science Health Care Management Professional Management Certification Military & Civilian Drug Testing Certification
Six Sigma Green Belt Certification
Microsoft Office Certification
Customer Service Certification, Rockhurst University
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