Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance in fast-paced environments. Proficient in managing physical and digital records.
Experienced supervisor skilled in building strong, professional team relationships.
Practiced in collaborating with internal offices, faculty and administration.
Provide excellent customer service assuring client needs are met in a timely & professional manner.
Highly effective in handling personal information and sensitive situations.
Efficient in reviewing complex policies and developing program procedures that meet compliance regulations.
Financial aid professional experienced in developing and coordinating application process for students, certifying enrollment for Veteran educational benefits and responding to VA audits.
Expert knowledge of software used in processing federal & state financial aid, veteran benefits and income tax returns, including Microsoft Office, PeopleSoft, VA Once, NSLDS, Blockworks.
District Office Assistant, 05/2019 to Current Office Of IL State Representative Nicholas K Smith – Chicago, IL
Greet and provide customer assistance to constituents, visitors and guest at the front desk.
Send email replies, answer phone inquiries and assist in appointment scheduling.
Draft resolutions, congratulatory letters and newsletter statements.
Gather, organize and file information to support ongoing office research and projects.
Interact with legislative liaisons by phone, email or in-person who provide updates, and information to resolve constituent issues.
Assist the District Office Manager with various tasks as assigned.
Tax Associate and Client Service Professional, 01/2019 to 04/2019 H&R Block – Chicago, IL
Conducted tax interviews with clients.
Prepared complete and accurate tax returns.
Offered & provided clients with other H&R Block services and products to help them achieve their financial goals.
Communicated the fee for products and services in accordance with established company schedule of charges.
Collected and submitted fees with related documentation in accordance with the District Manager's instructions.
Generated business growth by supporting business-to-business sales activities.
Assisted in opening the office and participated in the end of the day processes related to accounting, office appearance, and office closing.
Scheduled walk-in and phone-in appointments.
Greeted and checked in clients when they arrived for their appointments.
Provided support to office team members when needed.
Office Manager, 05/2018 to 08/2018 Chicago Defender Charities – Chicago, IL
Answered phone calls and responded to e-mails addressed to Chicago Defender Charities (CDC).
Assisted participants and sponsors with the Bud Billiken Parade registration process.
Scheduled venue for city planning, parade participant and sponsor meetings.
Requested AV equipment, prepared agenda, ordered food and set up venue for meetings.
Developed registration ledger to create invoices and track client payment activity.
Collected funds and provided confirmation to CDC Director of daily receipts, highlighting when invoices were paid in full.
Deposited all funds in CDC bank accounts.
Placed all office supply and printing orders.
Maintained personnel files and reviewed student interns' time sheets.
Created and disbursed payroll checks and vendor payments.
Performed additional tasks when necessary.
Financial Aid Senior Assistant Director, 06/1994 to 11/2014 DePaul University – Chicago, IL
Managed the daily service of Financial Aid operations at the DePaul Central-Loop campus location.
Supervised, monitored and evaluated staff members' job responsibilities and performance.
Managed FAO email box and distributed emails to appropriate staff to assure timely responses.
Monitored phone queue and provided training to assure that responses were correct and handled professionally.
Administered off campus College Work Study Program.
Procured off campus contracts and made site visits.
Managed inventory and monitored supply budget for busy office of 30 employees.
Responsible for approving timesheets for hourly employees and forwarding them to HR.
Processed financial aid awards, budget adjustments, resolved over awards and independent appeals.
Reviewed academic classes and programs to determine if student would be able to utilize financial aid and/or veteran educational benefits.
Processed and coordinated delivery of external scholarships in accordance to donor stipulations and university guidelines.
Coordinated the verification process for students receiving federal and state grant.
Member of the University Satisfactory Academic Progress Review Committee and Financial Aid Compliance Team.
Served as financial aid representative to the University Student Wellness Team.
Conducted financial aid workshops in the university and for the community as well as served at Open Houses and Orientations.
Excelled in providing successful assistance counseling prospective students, continuing students and parents about available financial aid programs, application procedures and eligibility criteria.
Created and implemented scheduling for front-line walk-in counseling and phone advising, in collaboration with the Student Accounts and Student Records Offices' to provide excellent one-stop service to our clients.
Recognized as participant of Financial Aid Team when Department of Education's Program Review resulted in no audit (error) findings.
Developed and implemented financial aid procedure for Veteran students, which increased their enrollment by more than 100% and resulted in efficient and timely processing of their benefits.
Bachelor of Science: PsychologyUniversity of Illinois - Urbana, IL