Results-focused Management professional with strengths in leadership, organization, and time management. Possess an uncanny ability to motivate and influence a staff of 66 to perform at a level to meet and exceed established standards, expectations and goals. Detailed oriented proactive leader with strengths in interpersonal soft skills, and an uncompromising work ethic. Proficient oral and written communications, with expertise and knowledge in Social Insurance Programs. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Administered all phases of the Social Security Administration programs within a designated service area - Charlotte, Mecklenburg County, NC (2020-2021), and Asheboro, Randolph County, NC (2010 - 2020). Provided second and third line supervision for a staff of 66 employees with the assistance of an Assistant District Manager and five subordinate Supervisors. Exercised responsibility for programs administration, public relations, personnel matters, performance and conduct issues, facility oversight, security matters, and maintained liaison with principal administrators and leaders of state and local government agencies, to include congressional leaders within the designated service area. Typically, coordinated Social Security program matters with a substantial number of large employers, colleges, institutions, and other governmental agencies.
Supervised all staff and claims processing in a local Social Security Administration Field Office. Reviewed, evaluated and interpreted pending Workload Management Information (WMI) action data, case-processing data, clearance data, and work unit credit data. Processed through adjudication, initial claims under all Social Security Administration programs. Fully developed, determined eligibility, and awarded claims under Social Security policy, guidelines and related laws. Oversaw and assisted technicians with appropriately researching and correcting cases. Determined whether findings were appropriate according to Social Security policy, guidelines and related laws; cases may have had inaccuracies and incomplete or conflicting information, requiring documented resolution. Reviewed unusual technical issues and assessed unusual circumstances; resolution often required innovative variations in approach and substantive interpretation of Social Security policy, guidelines and related laws. Provided technical direction over systems inputs, edits, exceptions and other system related issues. Developed procedures to implement new and revised policy of Social Security programs in the Field Office. Determined which staff members would be directly affected by changes and scheduled meetings to disseminate the information. Obtained input and feedback from involved staff members with regard to impending changes. Coordinated and directed the effective training of the staff. Clearly conveyed the importance of compliance with changes and the adverse affects of a failure to do so. Adjusted workflows to accommodate for changes; removed old policy and procedures from local workflow documents and revise with new information and methodologies. Adjusted work assignments to accommodate for changes; modified work assignments and modified individual staff member's work responsibilities as appropriate.
Served in multiple entry level and program technical positions upon the Social Security Administration. Identified procedural, systematic, and processing problems and examined alternative solutions in order to take the appropriate course of action to independently resolve issues. Researched, interpreted, and applied a variety of specific complex instructions, guidelines and procedures to solve problems concerning benefits and other issues. Completed documentation and processed payment authorizations. Engaged in oral and written communications to providing technical information and advice about retirement, survivors, disability, and health insurance options.
Extensively interviewed a diverse body of individuals to elicit information for completing applications for Social Security benefits under all programs. Developed, determined eligibility, and processed full claims through adjudication for all benefits under the Social Security Act. Adjudicated claims and made a final determination prior to authorizing payment.
Developed and adjudicated the most complex, non-routine cases under all SSA programs, particularly those cases within the Special Disability Workload (SDW) universe - work performed, was with regard to the most difficult and unusual casework, where little or no precedent exists. Reviewed unusual cases and assessed unusual circumstances - cases often had incomplete or conflicting information. The work often required innovative variations in approach to resolve unique or unusual issues. Evaluated evidence and facts of cases, established conclusions, and substantiated and documented determinations. Finally adjudicated and authorized for payment or denial without review.
Support the dentists in just about all aspects of treating patients and running the dental office. Tasked with preparing dental procedures by selecting and arranging instruments and prepare patients by recording vital statistics like blood pressure and medical history. Assist with patient oral exams, administering anesthesia, placing and removing sutures, and preparing materials for dental impressions and restoration procedures. Also, process X-rays and the administrative work around the dental office as well, including ordering and taking inventory of supplies, scheduling appointments, and filing and maintaining records.
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