Recruit, hire, coach and retain an engaged team of high-performing property managers through ongoing coaching and leading by example.
Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customer.
Respond to customer inquiries in a timely manner and address their concerns quickly.
Manage a P&L to include payroll, repair and maintenance and expense budgets.
Conduct regular property audits, ensuring properties are safe and meet all company operational standards.
Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention.
05/2013 to 12/2016
DISTRICT MANAGERAldi, Inc － Atlanta, GA
Manage the recruitment, selection, training and performance of store management and store personnel in five stores to retain a motivated and professional workforce.
Oversee and manage store operations to maximize sales.
Monitor controllable expenses: achievement of productivity, store inventory and perishable loss results within divisional budget.
Implement initiatives as liaison between store managers and divisional Directors through ongoing communication and exchange of information.
Maintain merchandising plans for multi-unit operation via market trends and company goals.
Monitor competitive pricing bi-weekly to stay abreast of local retail climate.
Resolve conflict by considering appropriate variables and selecting appropriate course of action.
09/2009 to 05/2013
GENERAL MANAGER, CULINARY MANAGER, SERVICE MANAGERLongHorn Steakhouse Darden Foods Concept － Atlanta, GA
Conducted daily quality assurance checks of line to uphold safety, sanitation and quality standards.
Led region-wide employee and management training meeting.
Monthly P&L analysis to control costs and continue profitability.
As Service Manager, raised service execution to #1 in the Atlanta market.
As Culinary Manager, exceeded company goals for mystery shops 10 months consecutively.
As General Manager, was diamond club ranking in the top 5% in all operational categories.
05/2007 to 09/2009
ASSISTANT GENERAL MANAGER SERVICE MANAGERChili's Grill and Bar Brinker International Subsidiary － Atlanta, GA
Monitored all restaurant operations and conditions to ensure quality product and customer service, including but not limited to: employee scheduling and job performance, food and beverage preparation, vendor invoices, food ordering systems and cash transactions.
Interviewed potential job candidates.
Rectified customer complaints.
Responsible for managing up to 35 employees at any given time.
Created monthly budget, responsible for P&L numbers: labor, liquor and food costs.
05/2004 to 05/2007
ASSISTANT MANAGERThe Pantry Company Kangaroo Gas Station － Atlanta, GA
Processed weekly store orders based on area product demand.
Responsible for maintaining merchandise stocking and recovery on a daily basis.
Scouted area gas prices to determine most competitive and profitable price for our location.
Daily managerial duties, i.e.
employee schedules, balancing cash register and safe, store delivery accuracy, gas levels, high value inventory.
Education and Training
BACHELOR OF ARTS: BUSINESS ADMINISTRATION ManagementMorehouse College － Atlanta, GABUSINESS ADMINISTRATION Management 3.5/4.0 Academic Achievement ___________________________________________________________________
*Graduated Cum Laude with Departmental Honors in May 2006
*Member of the National Dean's List, 2003 - 2006
*Inducted as a lifetime member of the National Society of Collegiate Scholars