Results-oriented operations professional with exceptional abilities in building and developing teams to drive results. Proven record of significant achievement to include reducing costs, amplifying sales and profits, as well as improving business programs to meet operational requirements. Develop and establish sales goals, provide hands-on training, and motivate personnel. Highly creative and detail-oriented professional with a keen eye for balance and organization
-Strong work ethic -Accounting/budgeting P&L
-Natural leader -Recruiting/Retaining
-Results-oriented -Building Sales
-People Development -Communication
08/2015 - Current
Dunkin Donuts － Canton, OhioDistrict Manager
Full operational excellence responsibility over multiple 5+ restaurants ( $7 million plus).
Ensuring communication from franchisee and Dunkin' corporate gets into the minds and bodies of all
Increasing sales week to week and from last year, exceeding company goals over 12%.
Opening multiple locations from the ground up; construction crew, getting locations ready on time from brand deadline.
Driving top line sales to increase the bottom line after maintaining labor, COGS, and controllable's
including loss prevention to maximize bonus each quarter.
Leading the GSS (guest satisfaction) of the network at above company goal.
Reducing and properly maintaining turnover of crew and management by helping and providing a great
Providing positive feedback and constant coaching to achieve desired results.
Ensuring the best of the best in product quality by being in the restaurants at all different hours, midnight
shops and training to ensure consistency of product.
Recruiting top talent in the industry, training, trusting and empowering future leaders.
People first at all times!
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires
Created fun team building activities to engage staff in up-selling to meet revenue targets.
07/2013 - 08/2015
Cracker Barrel Old Country Store － Canton, OhioRestaurant ManagerBuilding a culture in the restaurant for teamwork, in which not only grows ours sales, but our restaurant and retail traffic in a $4+ million dollar operation; Following our mission of Pleasing People both to internal and external guests; Executing and coaching effective shifts to cause a positive impact on labor dollars, sales, and bottom line; Highly effective food management through employee coaching, communication, and team work focused mindset; Upholding the strict guidelines that Cracker Barrel sets in all aspects of the business; Performing all human resource functions inside the building; Forward thinking sales goals and achievement through proper planning and execution; Building relations with local businesses to increase sales, and community involvement.
09/2009 - 07/2013
Wendys/Arbys Group － Canton/Akron, OhioGeneral Manager
Responsible for hiring, and coaching new management and crew members to achieve the best team;
Operating million dollar + units; Schedule checks to be sure we are planning to stay within
projections and sales/event guide lines; conducted detailed P&L analysis and budget planning; responsible
for meeting all budgets, paper, food and supplies as each and as the area by following up daily and holding
accountable; Propose business plans to increase sales; Being a positive mentor in operating effective shifts;
Helping to reduce costs by troubleshooting equipment repair.
Setting daily goals and forward thinking to achieve them.
While having the end in mind of turnover percent, and bottom line figures.
Scheduled and directed staff in daily work assignments to maximize productivity.
Counseled and disciplined team members and management when needed.
03/2006 - 09/2009
Bruegger's Bagels － Cleveland, OhioCertified Training General Manager
Conducted weekly inventory; COGS analysis and inventory extension control; Schedule within labor guide
lines and sales projections; Managing all aspects of an $1.0 million operation; Responsible for recruiting
and training team members; Projected daily/weekly food orders; Assisted in local bakery marketing as well
as building guest relations while creating raving fans of the brand.
All with focused on employee morale to decrease turnover and increase the bottom line.Communicated well
and used strong interpersonal skills to establish positive relationships with guests and employees.Carefully
prepared weekly payroll to keep up with projected revenue for the week.Developed and maintained a staff
that provided hospitable, professional service while adhering to policies and business initiatives.
03/1998 - 03/2006
Biggins' Big Dip － Akron, OhioGeneral Manager
Responsible for hiring, training and managing of the seasonal staff; Complete P/L reports and bank
deposits; Perform daily management functions such as payroll and scheduling; Conducted weekly
inventory and placed supply orders; Achieved goal of raising sales 7-9% annually through community
involvement; Worked with Clear Channel Radio to participate in WKDD's Bark-n-the-Park and Kidz Day.
Attended numerous food conventions throughout Ohio.
Managed accounts payable, accounts receivable and payroll, took on ownership mentality and
Consistently obtained highest rating from the county health department.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received
exceptional food and service.
Education and Training
The University of AkronAkron, OHAssociates Degree: Business ManagementBusiness Management
Manchester High SchoolAkron, OHHigh School Diploma
Activities and Honors
-Barberton Citizens Hospital 1,000 Volunteer Hour Award