Multi-tasking District Manager with +3 years experience in the Hospitality Industry. Can manage manage +3 markets. Looking to leverage proven leadership, communication, and business intelligence skill with your brand.
Prepare annual operating budget to achieve company profit objectives.
Analyze results and provides feedback, comparisons, direction, and / or counsel to restaurant management in generating sales and maximizing profits.
Directly manage Restaurant Managers and hold them accountable to their job description.
Develope high potential Restaurant Managers for promotions. Provid one-on-one tutoring, role modeling, developmental job assignments, and guided self-study to develop General Managers. Recommends qualified Restaurant Managers to Owners for promotional opportunities through Career Path.
Conducts and contributes effectively to meetings. Is prepared for meetings.
Settles all employee complaints, conflicts and grievances that cannot be resolved at a lower level. Investigates and settles security and cash violations with corporate office.
Selects and promotes qualified candidates to open Restaurant Manager Positions within the area. Works closely with new Restaurant Manager to develop their technical and managerial skills.
Assists Restaurant Managers in marketing their local restaurants by providing training and liaison support with Marketing.
Evaluates area restaurant operations including, but not limited to, appearance of facilities and staff, employee relations, adherence to company policies & procedures and the Trinity Restaurant Group West Operations Manual. Makes visits to all restaurant locations in area and does random or periodic, unannounced inspections as deemed necessary.
Supervises new unit openings in assigned area.
Interviews / Selects outside hires per company guidelines
Conducts Cash Audits.
Sign off on all Employee/Management Schedules
Verify Certification of all restaurant programs
Sign off on all Orientation Paperwork
Area Leader personally contacts all Guest complaints and resolves issues
Responsible for effective vertical and horizontal communications within the area. This includes area-wide or company-wide news of interest, upcoming events, new facilities, promotions, products, developments “Best Practices” among peers, etc. Responsible for ensuring open channels for employee suggestions to move upward and for replies to return promptly
Responsible for the effective implementation of TRG/restaurant's commitment to Equal Employment Opportunity without regard to race, sex, religion, national origin, veteran status or handicap and for ensuring a harassment free environment for all employees and customers
Demonstrate and ensure operational excellence through the training, coaching, disciplining, and encouragement of General Managers, Managers, Team Leaders, and Team Members.
Conduct and attend meetings as required.
Communicate complaints involving Whataburger policy violations to Senior Area Manager, Director of Operations, or Human Resources, as appropriate.
Partner with Human Resources in any investigations that arise in the Area and work with HR to finalize and make decisions on any action to be taken.
Work with the Senior Area Manager, HR Team and/or Director of Operations to develop and implement an effective a Human Resources Recruitment Plan to accommodate growth and management succession in the Area, acting as a direct resource for the hiring process.
Serve as a resource for Manager candidates (with Human Resources support) and have final accountability for every Manager hire.
Conduct routine visits to restaurants in his or her area to ensure each General Manager is maintaining company standards. If any deficiencies are found, work with management and staff to clearly outline the problem areas and assist them in developing a plan of action to correct problems in a timely manner.
Work with Senior Area Manager and Director of Operations on new restaurant site selections and new restaurant budget planning.
Manage the area's financial accountability through reviewing critical reports, adhering to the budgeted Gross Operating Profit, and evaluating the area's combined expense plan to ensure overall operations meet Whataburger's financial goals.
Coordinate specific activity to capture opportunities for increasing profitable sales with each General Manager.
Assume additional responsibilities as assigned.
To continue the path for career success at Whataburger, the Area Manager/Supervisor will participate in a skills development program and will be required to achieve certifications associated with the position.
Work with an effective support team in drawing out sales plan and productive initiatives.
Mediate between clients and the company in regards of the management of experience and satisfaction.
Keep and maintain effective working relationship with products supply clients.
Keep track of the Walmart sales goals and practically identify the points of sales interest.
Review sales performance of Walmart and compare it with the sales goal for the month
Provide and supervise promotional activities for improving sales.
Make provision for value conscious research and report to assess the performance of promotional programs.
Prepare along with others, the yearly goals and forecasts of Walmart.
Take proper safety precautions within the store and enforce the habit of keeping the store clean.
Make provisions for reports on credit sales, and credit applications.
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