District Manager Resume Example
Successful Multi-unit leader with over 30 years of experience in the retail Jewelry industry. Excellent reputation for problem solving, conflict resolution, improving customer satisfaction, and driving overall operational improvements. Consistently increasing sales revenue and profits.
- Increased sales revenues to $32M for Jewelry and warranty services by leveraging training and recruiting skills.
- Directed work of 150 Jewelry Consultants engaged in driving sales in up to 17 locations.
- Revitalized District sales by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
- Achieved District sales goal of $29M by resolving problems, training staff members, implementing and completing action plans.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Created and implemented training programs for 1st and 2nd tier sales associates to advance into management.
- Provided mentorship to newly promoted district managers throughout Signet.
- Developed future district managers for the organization.
Awards and Recognition
Training District Manager 2014
District Manager Credit Achievement Award 2017
St. Jude Fundraising Award 2017, 2019
Regional Customer Service Awards
Signet's Best Incentive Trip recipient 10 times
Selected as United Kingdom Leadership Meeting Attendee
- Oversaw, trained and encouraged 15 Jewelry Consultants, assistant managers and Managers in training, promoting culture of efficiency and performance.
- Devised and monitored processes to boost long-term business success and increase profit levels 25%.
- Scheduled and led Bi-weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new employees on proper protocols and customer service standards.
- Reduced shrinkage 3% by closely monitoring inventory and security procedures.
- Completed routine store inventories.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Mentored 15-member sales team in applying effective sales techniques and delivering top-notch customer service.
Awards and Recognition
Manager of the Year
President's Club Award 2001
Signet's Best Incentive Trip Recipient
Customer Service Awards
- Staff recruiting and succession planning
- Leadership skills
- Operations management
- Customer service-focused
- Performance improvements
- Operations
- Sales expertise, sales presentations, direct sales, product and service sales
- Team coordination
- Relationship building and management
- Sales Reporting,
- Fundraising
- Trainer coaching
- Training material development
- Professional development completed in Diamond Formation and Identifying Diamond characteristics as well as history, lore and sales techniques.
- Gemology- formation and identification of Gems as well as history, lore gem care and sales techniques.
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Resume Overview
School Attended
- Cleveland State University
- Diamond Council of America
Job Titles Held:
- District Manager
- Store Manager
Degrees
- Political Science, Urban Studies
Diamondtology And Gemology
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