Dedicated business leader with over 17 years of progressive management, sales, recruiting and training experience. Motivated to improve company and team member performance by creating an environment of mutual respect, trust, collaboration and accountability and source the highest caliber talent.
Maximizes team engagement and performance keeping a "people-first" philosophy.
Strong verbal and written communicator.
Coach and counselor increasing performance or providing assistance with accountability.
Analytical review of performance to develop strategies.
Manages requisitions to ensure sourcing of the best and brightest talent.
Experienced facilitator leading district, regional and corporate training seminars with small to large audiences.
Guides team thru HR policies and procedures.
Organizer utilizing and providing Excel spreadsheets for corporate team use.
Collaboration with varying department leads to create the most efficient results.
Powerful negotiator and persuader with willingness to uphold ethics and operational integrity.
District Manager, 02/2012 to Current Signet Jewelers, Inc. – Akron, OH
Leads 14 store teams consisting of 80-100+ jewelry management and sales professionals in the diverse, multi-lingual and multi-cultural metropolitan Washington, D.C. area.
Led a recruiting training summit for the Mid-Atlantic region as well as participated in filming of "how-to" recruiting training videos.
Recruits the best and brightest talent that possesses passion for their
professions utilizing proven direct and indirect recruiting methods.
Successful in succession planning management staffing all management positions in the market as well as developing internal replacements.
Conducts district and regional seminars in policies, audit, loss-prevention and HR related training with collaboration from department partners.
First-line resource for store management and team members to be a partner for complicated employee or customer HR matters.
Trains and motivates leaders and team members focusing on corporate initiative training as well as experience-based "IDPOPS" training.
Hired multiple "Manager-in-Waiting" candidates from outside of our company that showed talent and growth becoming successful managers.
Holds team members accountable for their performance and actions by providing the appropriate resources, coaching and counseling.
Assists the VPRO position and acts as a peer resource for advice, coaching, training and aiding in placement of DMs in their new roles.
"Top 10" Sales performance in the entire company for 2015-2016.
#1 Add-Ons Standard achievement in the entire company 2014, 2015, 2016.
#1 Special Events Increase Performance in 2015 & 2016.
Store Manager & District Manager In Training, 08/2002 to 02/2012 KAY Jewelers – Warren, PA/Jamestown,NY/Victor, NY
Fiscally responsible managing Profit & Loss of the store efficiently and earning the "Highest Net Profit Increase Award" in 2009.
Multiple year-over-year sales increases paired with "6 of 6" standard performance consistently for overall team and team members.
Led a team of 10-15 jewelry sales professionals with varying backgrounds and experiences.
Recruited, hired, trained many high caliber team members that experienced career growth from sales positions into management.
Mentor peer store managers becoming their partner and resource to help them with business growth or develop their current non-performing stores.
Handled customer and employee conflicts using the available resources and escalated when appropriate.
Facilitated district team seminars including "Ultimate Customer Service", "Mall Selling System" and other brand focused training.
Jewelry Sales Consultant & Assistant Manager, 10/1999 to 08/2002 KAY Jewelers – Buffalo Area, NY
Collaboration with team to drive results by giving the ultimate customer service experience.
Trained and mentored newly hired team members with our company and customer experience standards in mind.
Passion to learn and grow allowed for application of many self-studied sales and customer service techniques to complement the company initiatives.
Earned several annual district-level awards recognizing outstanding performance achieving all corporate standard areas and outperforming peers.
#1 Sales Associate by classification volume in year 2000
Associate of Arts: General Business & Management, Current Ashworth College - Norcross, GA
1999 - Diamond Council of America Certified Diamontologist
Developer and operator of the organization, "All Hearts Are Red", with a mission statement pointing to eliminating racism and diversity divide to live together as one.Website: https://m.facebook.com//AllHeartsAreRed