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Dispatch/Customer Service Representative Resume Example

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DISPATCH/CUSTOMER SERVICE REPRESENTATIVE
Summary

Seeking for an opportunity where I will be able to utilize strong organizational skills and ability to work well with people, allowing me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.

Experience
Universal Bell Direct Transport, Inc.Oceanside, CADispatch/Customer Service Representative10/2014 to Current

Dispatch 

  • Create Bill Ladings (BOL) and Delivery Receipts (DR)
  • Dispatch drivers in San Diego County and Los Angeles County
  • Contacted customers to arrange pick up and delivery time
  • Respond to emails excessively
  • Input original information for assigned freight for specific carrier
  • Daily paperwork revision
  • Always communicated with drivers via. text or phone call
  • Monitored shipments to guarantee on-time delivery
  • Reviewed new customer orders and requests and manually entered data into a centralized database
  • Made sure drivers had tracking numbers for BOLs at the time of pick up

Customer Service Representative 

  • Imaging documents
  • Answer phone calls consistently
  • Respond to emails consistently
  • Tracing orders for customers
  • Scheduled appointments on daily basis
  • In charge of office and warehouse supplies
  • Coordinated rush orders and order changes
  • Verified all deliveries and refused orders with all drivers
  • Forwarded all documents to the corporate office
  • Assisted drivers with delivery issues such as additional services request for consignee at the time of delivery
  • Updated shipment status on Coyote System
Education
High School Diploma2014Escondido High School, Escondido, Ca, San Diego
Skills
  • Bilingual in English and Spanish
  • Excel,Microsoft Word,Power point
  • Multitasking

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Resume Overview

Companies Worked For:

  • Universal Bell Direct Transport, Inc.

School Attended

  • Escondido High School

Job Titles Held:

  • Dispatch/Customer Service Representative

Degrees

  • High School Diploma 2014

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