Dispatch/Customer Service Representative Resume Example
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DISPATCH/CUSTOMER SERVICE REPRESENTATIVE
Summary
Seeking for an opportunity where I will be able to utilize strong organizational skills and ability to work well with people, allowing me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.
Experience
Universal Bell Direct Transport, Inc.City , STATEDispatch/Customer Service Representative10/2014 to Current
Dispatch
- Create Bill Ladings (BOL) and Delivery Receipts (DR)
- Dispatch drivers in San Diego County and Los Angeles County
- Contacted customers to arrange pick up and delivery time
- Respond to emails excessively
- Input original information for assigned freight for specific carrier
- Daily paperwork revision
- Always communicated with drivers via. text or phone call
- Monitored shipments to guarantee on-time delivery
- Reviewed new customer orders and requests and manually entered data into a centralized database
- Made sure drivers had tracking numbers for BOLs at the time of pick up
Customer Service Representative
- Imaging documents
- Answer phone calls consistently
- Respond to emails consistently
- Tracing orders for customers
- Scheduled appointments on daily basis
- In charge of office and warehouse supplies
- Coordinated rush orders and order changes
- Verified all deliveries and refused orders with all drivers
- Forwarded all documents to the corporate office
- Assisted drivers with delivery issues such as additional services request for consignee at the time of delivery
- Updated shipment status on Coyote System
Education
High School Diploma2014Escondido High School, City, State, San Diego
Skills
- Bilingual in English and Spanish
- Excel,Microsoft Word,Power point
- Multitasking
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Resume Overview
School Attended
- Escondido High School
Job Titles Held:
- Dispatch/Customer Service Representative
Degrees
- High School Diploma 2014
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