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disney hollywood studios security manager resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished Security personal with 5 years of experience in military and theme park security. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.

Skills
  • Great at making decisions on security issues and incidents, judging the urgency, response, and the need to further escalate.
  • Experience in reporting and emergency response planning.
  • Excellent knowledge of security protocols and procedures.
  • Excellent team building and leadership skills.
  • Working knowledge of Microsoft Office and Google Suite platform.
  • Excellent organization and communication skills.
  • Excellent problem solving and abstract reasoning skills.
  • Built relationships with peers, partners, and supporting Law enforcement.
  • Completed required documentation of incidents.
  • Ability to make quick decisive decisions.
  • Experienced veteran leader in Military security.
  • Maintaining Guest and Company confidentially.
  • Class D license.
  • Applied Risk Factor Assessments.
  • Applied tactics in risk management.
  • Confident operating in a matrixed organization and working cross-functionally with other leaders and teams on traveler security events/programs.
  • Able to respond and react efficiently and effectively to crisis situations.
  • Willing to travel internationally, respond to emergencies after-hours and to work nights, weekends, and/or holidays as operational needs demand.
Work History
10/2022 to Current Guest Experience Operations Manager Department Of Homeland Security | , , Lake Buena Vista, FL
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and hotel stay service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within theme park.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Developed, implemented and managed business plans to promote profitable margins.
01/2020 to 10/2022 Disney Security Operations Manager Sul Ross State University | , , Orlando, FL
  • Interacted with and promoted the safety of fellow employees and guests.
  • Used project management to ensure coordination with contractors and other lines of business for security related events.
  • Completed required documentation of incidents.
  • Welcome and support all cast members.
  • File/maintain security related records.
  • Assist leadership in daily duties as assigned.
  • Maintain appropriate staffing levels and schedules of security operations.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Review metrics and operating procedures.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
06/2016 to 01/2022 CEO/Owner United States Air Force | , , Winter Garden, FL
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
01/2009 to 02/2013 Security Forces Member Coco Beach PD | , , Patrick Air Force Base, FL
  • Built security plans through active duty leadership.
  • Led as shift manager of a team of military members to ensure safety of the base.
  • Maintained top secret clearance.
  • Built relationships with local law enforcement.
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Maintained confidentiality of special reports and collected data.
  • Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
Education
Expected in 06/2015 to to Master Of Business Administration | Business Administration And Management University of Central Florida, Orlando, FL GPA:
Expected in 09/2008 to to Bachelor Of Arts | Hospitality Administration And Management University of Central Florida, Orlando, FL GPA:
Expected in 2005 to to Associate of Arts | Business Valencia Community College, Orlando, FL GPA:

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Resume Overview

School Attended

  • University of Central Florida
  • University of Central Florida
  • Valencia Community College

Job Titles Held:

  • Guest Experience Operations Manager
  • Disney Security Operations Manager
  • CEO/Owner
  • Security Forces Member

Degrees

  • Master Of Business Administration
  • Bachelor Of Arts
  • Associate of Arts

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