disney grand floridian security manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Veteran hotel security manager with demonstrated expertise in building, grounds, personnel and asset protection. Excellent observational, problem-solving and decision-making skills. With 9 years of security management combined with detail-oriented nature, unparalleled integrity and sound judgment. Well-trained in successful strategies for emergency response and de-escalating conflicts. With providing expert security leadership all while keeping guests and employees with a feeling of safety and security.

  • Maintained appropriate staffing levels and schedules of security operations.
  • Great at making decisions on security issues and incidents, judging the urgency, response, and needs to further escalate.
  • 9 yrs. experience in Security Management and Project Management roles.
  • Experience in reporting and emergency response planning.
  • Excellent knowledge of security protocols and procedures.
  • Excellent team building and leadership skills.
  • Working knowledge of Microsoft Office and Google Suite platform.
  • Excellent organization and communication skills.
  • Excellent problem solving and abstract reasoning skills.
  • Built relationships with peers, partners, and supporting Law enforcement.
  • Completed required documentation of incidents.
  • Created a environment of inclusion where diverse thoughts and ideas are recognized.
  • Extensive Knowledge of Theme Park and resort operations.
  • Ability to make quick decisive decisions.
  • Experienced veteran leader in Law enforcement and Military security.
  • Maintaining Guest and Company confidentially.
  • Class D license.
  • Directed Special Event Security.
Work History
Disney Grand Floridian Security Manager, 01/2018 to Current
Sul Ross State UniversityAlpine, TX,
  • Interacted with and promoted the safety of fellow employees and guests.
  • Used project management to ensure coordination with contractors and other lines of business for security related events.
  • Completed required documentation of incidents.
  • Welcome and support all cast members.
  • File/maintain security related records.
  • Assist leadership in daily duties as assigned.
  • Maintain appropriate staffing levels and schedules of security operations.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Review metrics and operating procedures.
Hotel Security Duty Manager , 01/2013 to 01/2018
Department Of National DefenceCity, STATE,
  • Responsible for the security of 800+ room, full service military hotel and Armed Forces Recreation Center (AFRC).
  • Was responsible for the employee entrance video management system and for internal hotel security. Maintained constant radio contact with management and hotel operator, to ensure immediate contact for resolution of security issues.
  • Assisted the Military Police and DoD Police in maintaining security throughout the AFRC property.
  • Provided a full range of security services to guests, patrons and employees.
  • Reviewed daily activity and incident report and initiates proper action in accordance with established policies, procedures and regulations.
  • Coordinated with the Executive Committee for the appropriate course of action in response to an anticipated threat or situation.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
Security Forces Flight Sergeant, 01/2009 to 01/2013
United States Air ForceCity, STATE,
  • Built security plans through active duty leadership.
  • Led as shift manager of a team of military members to ensure safety of the base.
  • Maintained top secret clearance.
  • Built relationships with local law enforcement.
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Maintained confidentiality of special reports and collected data.
  • Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
Police Officer , 08/2006 to 09/2009
Coco Beach PDCity, STATE,
  • Enforcing city , county and state laws.
  • Processed incident reports with accurate detail and factual information.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
  • Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
  • Educated officers on proper field procedures to boost public trust in officers and efficiency.
  • Motivated and trained squad members to become proficient with equipment and daily tasks.
MBA: Business Management, Expected in 2011 to University of Central Florida - Orlando, FL
Bachelor of Science: Hospitality Management, Expected in 2008 to University of Central Florida - Rosen Orlando, FL
Associate of Arts: Business, Expected in 2003 to Valencia Community College - Orlando, FL

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Resume Overview

School Attended

  • University of Central Florida
  • University of Central Florida
  • Valencia Community College

Job Titles Held:

  • Disney Grand Floridian Security Manager
  • Hotel Security Duty Manager
  • Security Forces Flight Sergeant
  • Police Officer


  • MBA
  • Bachelor of Science
  • Associate of Arts

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