Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Capable worker who is adept at handling all medical administrative needs for busy healthcare practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills

  • Multitasking abilities
  • Leadership
  • Compassion
  • Excellent work ethic
  • Conflict resolution
  • MS Office
  • Teambuilding
  • Customer service
  • First Aid/CPR
  • Relationship-Building
  • Responsible
  • Reading comprehension
  • Project Management
  • Written Communication
  • Microsoft Office
  • Collaboration
  • Computer skills
  • CNA
  • CPI Training
Work History
Discharge Planner, 09/2020 to Current
Camp RecoveryRiverdale, GA,
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Maintained current and accurate medical records for over 20 or more patients.
  • Answered phone calls and messages for 2-physician at a mental health facility, scheduling appointments and handling patient inquiries.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Maintained current and accurate medical records for over 20 patients.
Mental Health Technician, 12/2018 to 09/2020
State Of Oklahoma{"@Context":"Http://Schema.Org", "@Type":"Jobposting",
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or mental health professional.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
Resident Care Aide, 01/2007 to 11/2018
Common SpiritBel Air, KY,
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve in any area of my job.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Kept close eye on behavior and emotional responses of clients, consulting with nurse to address concerns and protect each person from any harm.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to supervisor.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Monitored and assisted residents through individual service plans.
  • Checked vital signs on a daily basis and contacted nurse regarding any patient health concerns or behavioral changes.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Scheduled and accompanied clients to medical appointments.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
High School Diploma: , Expected in 06/2001
Sussex Central High School - Georgetown, DE
: Nursing, Expected in
Delaware Technical And Community College - Owens - Georgetown, DE

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Resume Overview

School Attended

  • Sussex Central High School
  • Delaware Technical And Community College - Owens

Job Titles Held:

  • Discharge Planner
  • Mental Health Technician
  • Resident Care Aide


  • High School Diploma

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