Technical Operations leader with 15 years experience managing online production services on diverse, open-source platform architectures. Lead infrastructure & operations teams and manage technical projects in the design, development, deployment and operational sustainment of web application architectures and core platform infrastructure. Strong background in 24X7 web and digital media platform operations for multiple, top-50 web properties. Drive operational excellence and maintain the highest standards in site resiliency and uptime performance for high traffic web enterprise environments.
Strong business and product acumen combined with proven ability to lead DevOps engineering teams in providing scalable, resilient web platforms and delivering key architecture improvement projects. Extensive background supporting lean/agile software engineering and product teams, enabling and supporting fully automated provisioning, configuration, build, test and continuous integration environments. Strong leadership, coaching and mentoring skills developed over many years of building excellent technical operations teams. Proven track record of developing systems engineering teams into innovative, passionate, forward thinking business units that drive organizational success. Skilled at engineering talent selection and professional development, driving continuous improvement goals and team development that aligns and evolves with the business.
• Strong leadership, coaching and mentoring skills
• Ability to plan and manage complex technical/architecture projects
• Linux/Unix (Ubuntu, RedHat, Solaris) systems engineering background
• Experience supporting/managing Java, Ruby on Rails & PHP web framework environments leveraging Apache & Nginx web proxy & caching tiers
• Supported Oracle, PostgreSQL, MySQL, NoSQL(Couch, Mongo, Membase) server environments (physical & virtual)
• Experience managing open-source & licensed monitoring platforms (Zabbix, Zenoss, NewRelic) and external Saas-based site performance monitoring platforms (KeyNote, Gomez)
• Virtual server, hybrid Public/Private Cloud environment platforms (OpenStack, custom, KVM, VMWare)
• Deployment & configuration automation with Private & Public Cloud Services APIs
Lead Technical Operations teams responsible for specification, design, and deployment of systems and network solutions that support company products in a 24x7 environment. Manage Datacenter Operations, Network Engineering, Infrastructure Procurement and IT teams that provide and support platform infrastructure and onsite facility engineering to ensure high availability of all production systems for our customers.
Drive build automation, scaling, capacity and procurement for infrastructure platforms supporting dedicated hosting, server virtualization and private cloud environments. Collaborate with Engineering teams in developing, building, deploying and supporting OpenStack private cloud environments across multiple Blue Box datacenters.
Media Platform Technology Operations (MPTO) - Audience Multi Platform Technologies (AMPT), CNN Center - Atlanta, Georgia
Sr. Director of Turner's digital(web) properties Platform Operations teams consisting of Server & Data Center Operations, Network Engineering, Network Operations Center (24X7 engineering & client support team) and Ad Serving Operations teams. Lead engineering teams in platform infrastructure management supporting 50+ high traffic media websites hosted by Turner Broadcasting System. Provide technical operations support for Turner's News & Finance (CNN, CNN Money) and Sports & Entertainment (NBA, NCAA, Sports Illustrated PGA, NASCAR, TBS/TNT/TCM, Cartoon Network, Adult Swim, etc.) networks, providing and managing core platform infrastructure & operations for their primary & Mobile websites.
Collaborate with business and development teams in architecture design and direction in supporting key product initiatives. Provide leadership, vision and direction for operations teams providing Turner's digital business properties with highly-scalable, resilient, open-source based web platform architectures – leveraging hybrid private and public cloud platform environments. Drive automation, configuration management (Chef) and tool development efforts across operations teams – embracing a more agile approach to systems engineering and a DevOps culture of collaboration between Product, Development and Operations teams. Manage large capital and operational budgets; manage and aggressively negotiate vendor contracts for platform infrastructure, software license support and third party services. Lead architecture projects and strategy meetings with Operations, Development and Business/Product teams.
Sr. Operations Manager for top 40 traffic website, and the #1 people search site on the Internet. Lead a team of Systems Engineers and DBAs in the 24X7 support and sustainment of a Linux-based Ruby on Rails website that serves over 30 million unique visitors a month. Manage the deployment and engineering of application server, network, storage and database architectures in an open-source systems environment. Provide systems, automation and testing support for software development teams in the continuous release of key software products, services and features of the website. Monitor and manage end user performance of the website and all 3rd party site content and service providers. Support Ad Operations, Business Development and Mobile platform teams in managing the performance of key site products, features, advertising and business partnership initiatives.
Drove the selection and design of scalable, reliable infrastructure solutions to support the website and agile software development teams. Drive development of standardized, automated configuration management and deployment/build of virtualized application server platforms. Migrated entire operations platform architecture to new data center with zero impact to the business; re-engineered core and edge network environments; enabled initiative to port all legacy CentOS/Perl/Apache systems to a new standard Ubuntu/RubyonRails/nginx platform. Lead database team in design, configuration & support of PostgreSQL, MYSQL and Oracle database architectures. Designed and deployed high performance open-source load balancing (Zeus/ZXTM), open source monitoring (Zabbix) and automated configuration management (Opscode Chef) environments needed to support operations and software engineering. Lead website performance/optimization initiatives leveraging web optimization best practices, external monitoring and reporting platforms (Gomez, Keynote, Splunk, NewRelic).
Provide consulting for business teams in the design and performance of key architecture components to support products, services and features that drive user traffic to the WhitePages website.
Streaming Media, Video and Television Technologies (SMVTT): Director of Operations and Projects for two media websites, three 24 X 7 non-profit television stations and an internationally popular streaming-media radio station hosted from the campus of the University of Washington (ResearchChannel.org, UWTV.org and KEXP.org).
Lead a team of 40 Systems Engineers, Web Developers, Broadcast & Media Production Professionals and Administration staff in a consumer facing media-services operational environment. Responsible for the direction of all major projects involving media delivery & streaming infrastructure improvements, web services application environments, capital and space projects and special events involving industry technology demonstrations and trade shows. Manage recruiting and technical resourcing for operational teams, and ensure infrastructure, software and services procurements are meeting the needs of the SMVTT department.
Represent the University of Washington and ResearchChannel at conferences, trade-shows and HD video technology demonstrations. Develop business and research partnerships from both corporate and academic environments to further successful collaborations in the development of cutting edge digital-asset management (DAM), media streaming and HD video encoding/delivery systems. Selected for UW Technology Human Resources Committee that oversees and makes strategic plans, hiring policy, salary adjustments and hiring decisions for the entire UW Technology division.
Senior Manager of RealNetwork's (RBN) Media Delivery Operations team. Managed an operations team of Linux Systems Administrators and Design Engineers in the design, deployment and sustainment of an industry-leading Content Delivery Network. Planned, budgeted and coordinated large, international infrastructure deployment and development projects implemented in a Linux-Unix/Java/Oracle systems environment. Worked with internal project and product development teams, as well as external business partners in delivering and deploying scalable, highly available and fault tolerant media delivery solutions. Delivered uptime SLA performance of over 99.9% for all consumer facing systems and services. Developed and coached Administrators and Engineers into a highly skilled team of subject matter experts, and realized an extremely high long-term retention rate and development of valued team members. Negotiated vendor and carrier/provider contracts to realize cost savings and promote service levels. Provided and met tight SLAs for business partners and customers such as ABC News, CSPAN, AP, CBS Television, HBO, NFL Football, Major League Baseball, Cingular/ATT (Mobile ASP services), Starz Movies and Shareholder.com. Delivered rich streaming media and HTTP download/delivery of radio station feeds, on-demand videos and concerts, movie downloads, internet broadcasts of 24X7 television-based shows, live sports events and news broadcasts. Managed all aspects of the Content Delivery infrastructure, including local and remote data & collocation centers, network design, load-balancing/redirection, FTP services, DNS services, storage, content/media-asset management, edge servers, web-servers, and monitoring systems (third party and custom in-house solutions). Made recommendations to executives and internal development teams in making crucial business decisions involving large capital expenditures. Offered consulting services and technical guidance to business partners leading to successful long-term business relationships.
Hands on systems administration team lead of Linux/Unix and Windows administrators in the design, management and sustainment of a large international streaming-media and HTTP download content delivery network(LAMP based) used for delivery of media content for Real Broadcast Network (RBN). Worked within, and mentored a highly skilled team to provide for the administration of hardware and application platforms, networks, streaming services, and 24X7 operations for Real Broadcast Network. Performed hardware installation, configuration, and administration of over 2,000 locally and remotely hosted servers in data centers using multivendor equipment. Installed, upgraded, and maintained various versions of Linux, Solaris, and Windows operating systems, RealServer and Windows Media applications, and third party software. Administered system services, resources, security, content backups, email servers and lists, shell/radius/ISDN router/network services accounts, and DNS (BIND) systems. Participated in the deployment and monitoring of HP OpenView NNM and ITO. Monitored network metrics, diagnosed problems and interfaced with network service providers where appropriate. Performed server room racking, cabling, and network device interface configuration. Developed Perl and shell based custom tools used in the production configuration environment, and developed highly efficient system and application monitoring systems used to provide load balancing, high availability and redundancy for all server groups.
Provided administration support for 24X7 network operations center. Deployed large server footprints in local and remote (domestic and international) collocation facilities, including all remote access, power control, out-of-band management, and terminal services. Resolved issues, outages and QOS degradation for all media delivery systems and network devices used in the technical operations' WAN and LAN environments. Designed, streamlined, and documented operational procedures, and delivered in an efficient knowledge base system. Designed/developed (Perl/CGI) code and maintained streaming-services server group configuration and business rules based redirection/load-balancing system. Developed and maintained highly-efficient dynamic configuration file generation system that reduced/eliminated manual configuration processes. Implemented capacity & growth planning and live event consulting. Developed and redesigned Perl, Python & Shell scripted tools to provide solutions for administratiion, monitoring and configuration needs for RBN's streaming server network. Conducted major server version upgrades (Linux, Solaris, Windows), software research, testing, and product evaluation. Trained new staff on equipment and procedures. Developed information communication channels and documentation within and across teams.
Masters Business Administration - Information Systems, Technology Infrastructure Management. Second Major in Finance.
1995 - 1998
Bachelor of Science (B.S.), Hospitality Administration/Management,
Additional Major in Philosophy & Religious Studies
Graduated Magna Cum Laude 1989 – 1995
1989 – 1995
Ken Blanchard Professional Management Training:
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