Director, Site Reliability Engineering Resume Example Refinitiv

DIRECTOR, SITE RELIABILITY ENGINEERING

Professional Summary

Proactive, solutions-oriented, highly analytical and experienced transformational leader with an extensive track record managing teams which deliver solutions within the given time lines to an exceptional standard. Possessing seven years of executive level I.T. management experience. During my 23 years as an I.T. professional, I have been responsible for the design and implementation of large and complex systems, improving application performance, stability and scalability, project management and providing I.T. policies and procedures. Always taking pride in delivering and supporting business critical applications, I have become an expert in managing relationships with internal and external stakeholders to deliver solutions that add value and offer maximum return on investments. My experience and ability to motivate and manage a global team enables me to be an effective resource for any organization.

Work History

Director, Site Reliability Engineering, 10/2018 to CurrentRefinitiv, Rockville, MD

Manage a “follow the sun” Global DevOps team, of talented DevOps engineers whose focus is to keep agility and stability in balance, and constantly strive to eliminate complexity in systems we onboard / assume operational responsibility
Developed all the necessary technical expertise to architect and design cyber security enterprise solutions into an overarching enterprise. Ensured effective execution of all architecture tasks with the assigned projects
Implemented several solutions in the AWS cloud across IaaS, SaaS and PaaS paradigms; led migration of several products to AWS to reduce overall footprint and reduce total cost of ownership on infrastructure
Performed a critical role in understanding clients strategic and programmatic needs, proposing effective solutions, and consistently providing high-level customer service
I Interface regularly with Project Control, Customer Success and Technical account Managers, and PMO Manager, as well as our Strategy, Transition and Operations teams to assist in resolving architecture/bad design issues, improving processes, and increasing productivity
Collaborated with stakeholders across product, dev, app and infrastructure teams to develop strategies for piloting changes, pushing out new releases without interrupting services, and rolling back features that demonstrate problems
Evaluate the full stack of services (from delivery to application) before and after production releases to prevent, identify and fix problems that impact service availability in deploying, configuring, monitoring, recovering, and scaling
Develop abilities to drive change to identifiable assets with no impact to service, as well as drive discipline and qualitative focus supporting our core enterprise change process. Reduced unscheduled service outages from an average of 1 hour per month to less than 1 hour per annum
Liaise with our Design & Engineering teams as well as Service Excellence Tools team on tools and automation standards in order to enable and drive automation within our Reliability Engineering domains
Manage the continuous availability and evolution of Refinitiv internal and customer facing applications and underlying infrastructure
Participated in the SDLC and SDTC for numerous Web application and supporting the same in QA, Staging, Production and DR environments
Implemented AWS solutions using EC2, S3, EBS, ELB, RDS and Auto Scaling Groups
Setting up scalability for application servers using command line interface for Setting up and administering DNS system in AWS using Route53 Managing users and groups using Amazon identity and access management (IAM)
Implemented VPC service for the extension of customer's on-premises datacenter with VPC and VPN direct connect services
Configured DOCKER Containers for Branching purpose and deployed using Elastic Beanstalk. Experience is using Tomcat, JBOSS, Web logic and Web Sphere application servers for deployment and support 24/7 to the offshore team
Mentored in implementing Continuous Delivery pipeline with Docker, Maven, Ant, Jenkins, Lara and AWS
Managed Ubuntu Linux and Windows virtual servers (Rackspace and AWS EC2) with Ansible using Git
Applied best practices of Software Configuration Management (SCM) in Agile, scrum, and Waterfall methodologies
Experienced in working on DevOps/Agile operations process and tools area (Code review, unit test automation, Build & Release automation, Environment, Service, Incident and Change Management)
Experienced in working on source controller tools like Subversion SVN, CVS, IBM Clear case, Perforce, and GIT
Administered in trouble shooting the problems generated while building, deploying and also in production support
Ensured in using Bug tracking tools like JIRA, Remedy, HP Quality Center and IBM Clear Quest
Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning
Tasked to turn around low growth operation by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy

Director of Application Support, 10/2002 to 09/2018Thomson Reuters(Financial &Risk), Rockville, MD

Managed a “follow the sun” Global DevOps team of talented DevOps engineers focused on resolving an average of 240 problem tickets per month across multiple applications
I am accountable for ensuring all high impact issues are resolved within required SLAs and all updates are communicated in a timely manner to stakeholders
Develop and set forth policies that comply with business standards and architectural designs. Engage with teams for architecture, design, automation, delivery and implementation of solutions. Partner with business and technology stakeholders to devise and set into place a product road map featuring scalable, cost-effective solution; also work collectively on requirements acquisition and production implementation
Provide high-level architectural expertise to managers and technical staff. Advise on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server SQL database structure for the organization
Document the desired future state of application architecture and document the gaps between current and future states
Assured that Architecture designs meet requirements for scalability, performance and quality in accordance with negotiated service level agreements
Responsible for all aspects of people management (Hiring, Coaching, Mentoring, Setting Goals and Development plans, Performance reviews) to ensure our customers receive premium support and service
Reduced unscheduled service outages from an average of 1 hour per month to less than 1 hour per annum
Instituted and implemented improved front end and back end load balancing with hardware compression improving application stability and increasing application performance by 40%
Identified and implemented automated ‘zero' client impact datacenter failover procedures using one click run book automation
Directed, architected and implemented several key infrastructure expansion projects to accommodate a user base increase from 40,000 to 300,000 over an 18 months period
Measured as the primary business liaison to the business segment, through facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routine maintenance (hosting moves)

Lead Systems Engineer, 10/2002 to 08/2012Thomson Reuters Markets, Rockville, MD

Oversaw all product management aspects of division's strategic online delivery API platform and managed day-to-day operations by closely working with several cross-functional teams. Maintained and prioritized platform's product backlog, aligning with the roadmap to meet business goals.

Manage 10-15 Application Support Engineers in troubleshooting routine product issues (Incident Tracking and Resolution)
Mentor, grow staff and improve overall team efficiency
Demonstrate a hands-on approach to leadership and fill in gaps that exist during critical customer outages and situations
Develop, collect, maintain and distribute key technology metrics both in real time and historical on the revenue generating products
Develop and maintain a metrics dashboard which is primarily responsible for communicating real time product availability status and historical key performance indicators to technology and segment management
Recommend new technology products (hardware, software, disaster recovery) that can be leveraged as part of the software development lifecycle
Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process

Education

Bachelor of Science, Electronics And Communications Engineering, 04/1993

Osmania University - Hyderabad,India

Skills

SCM Tools: Git,Github,Bitbucket

Build and DistributionTools: Ant,Maven,MS Build,XCode,Nexus, Artifactory CI&CD Tools: Jenkins,Bamboo,Rundeck,Chef,SonarQube,Puppet,Docker,Kubernetes Programming/Scripting Languages: C, C++, JAVA, C#,Python,groovy,shell,batch

Bugtracker &Testing tools: jira,Bugzilla,Junit,HP QC,Test Rail

Project Management Tools: MS Project,MS Sharepoint,Confluance Application Servers: Apache,Tomcat,IIS,Nginx

Operating Systems: Windows Server, Linux, CentOS, RHEL, SUN Solaris Cloud Technologies: Amazon Web Services, Microsoft Azure

Databases: Microsoft SQL Server, Oracle 11g,DynamoDB

Test Automation Frameworks: Selenium

Directory Services: Microsoft Active Directory, AWS-IAM,LDAP

Monitoring and Log Analytics: NewRelic,Dynatrace,AppDynamics,Splunk,,ELK Stack

Cloud Computing: Amazon Web Services,Microsoft Azure,Google Cloud

Core Skills:

DevOps Engineering

Site Reliability Engineering
AWS Solutions Architect
IT Strategy and Planning
IT Operations
Solutions Development
Service Delivery Management
Technical Program Management

Certifications:

AWS Certified Solution Architect Associate
AWS Certified DevOps Engineer – Professional
Google Professional Cloud Architect

Resume Overview

Companies Worked For:

Refinitiv
Thomson Reuters(Financial &Risk)
Thomson Reuters Markets

School Attended

Osmania University

Job Titles Held:

Director, Site Reliability Engineering
Director of Application Support
Lead Systems Engineer

Degrees

Bachelor of Science , Electronics And Communications Engineering 04/1993

Director, Site Reliability Engineering Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes