director of technical operations resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Dependable Technical Operations Director bringing 27 years of Cable TV experience. Enthusiastic team player with an unsurpassable work ethic and advanced complex problem solving skills, extensive knowledge, dedicated and results driven.Ā
Skills
Ā Exceptional interpersonal Ā communication
Ā Effective leader
Ā Consistently meet goals
Ā Efficient multi-tasker
Ā Customer service-oriented
Organized
Budget development
Staff training/development
Project management
Conflict resolution
Deadline-oriented
Education
Kentucky Technical Institute Louisville, KYExpected in 1986 ā āAssociates Degree:Electronics - GPA:
Certifications
Completion of the following courses through Comcast University:
Ā 10/2009 Ā Fundamentals of LeadershipĀ
Ā 10/2012 Ā Developing Extraordinary LeadersĀ
Ā 03/2015 Ā One Comcast Leader - DirectorĀ
Work History
Cvph Medical Center - Director of Technical Operations, Beltway - South Plattsburgh, NY, 09/2011 - CurrentResponsible for directing and controlling the activities of a major discrete unit of work. Accountable for installations and service activities for our Beltway region. Work is reviewed from a short to mid-term perspective for professional content against objects, budgets,schedules, and quality levels. Translate corporate and field priorities into short-term objectives. Participate in developing and enforcing policies and procedures. Decisions affected installation and service related activities in the field.
Comcast Cable - Manager, Installation and Service City, STATE, 2006 - 11/2011Managed overall delivery of outstanding customer care in the fulfillment function of field operations in the Fredericksburg, Woodbridge and Manasses Virginia locations. Managed multiple product lines; provided leadership, strategic direction, and effective coordination to ensure market profitability. Contributed to functional strategy development. Ensured cross functional relationship with Headend, Field operations, and check in.
Adelphia Cable TV (Comcast) - Technical Operations Supervisor City, STATE, 1997 - 11/2006Responsible for supervising a team of technical services personnel providing service and installation activity. Met Companyās standard for QC measurements. Trained Technicians on test equipment usage and troubleshooting techniques. Managed schedule coordination with NOC to ensure the proper completion of all scheduled or on-demand service or maintenance work by coordinating and mentoring team on fair and business practical methods. Ensured system compliance to NCTA and FCC regulations and Comcast's minimum operating specifications including day-to-day procedures associated with compliance as it relates to CT Techs. Developed staff training quality measurement guidelines and minimum requirements. Supported and motivated technicians training by continually monitoring progress and training schedules. In conjunction with Manager, performed and conducted annual, bi-annual reviews along with providing an ongoing open communication with team to include coaching,mentoring, and career development on a daily, weekly and monthly basis.
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