Director of Student Financial Aid Resume Example

• Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture
• Reviewed current procedures to identify areas of improvement to streamline processes that improved processing time.
• Worked closely with IT and other software providers, testing updates and other on-going installed patch work.
• Planned, coordinated, directed and supervised operational personnel and work-flow of SFA office disbursement process.
• Troubleshoot loan and grant processing problems and resolved timely.
• Reconciled pell grant program of over 15 million.
• Managed Scholarship budget of institutional new student funding of 2.5 million dollars.
• Monitored outcome measures, program outcomes, and performance improvement
• Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations
• Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals
• Served as strategic advisor and functional expert on critical strategic and operational matters
• Developed highly effective working relationships with other departments by being positive and constructive leader
• Maintained productive relationships and communication channels across organization
• Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture

Family Tree Nursery, Overland Park, KS 2/07-9/13
Corporate Office Account & HR Generalist

• Responsible for implementing Point of Sale (POS) system company wide implementing training for team members.
• Wrote and maintained various training manuals to train both new and current employees
• Ensure compliance with federal, state and local laws and regulations including, FMLA, ADA, Workers Compensation and COBRA administration for four locations

• Supported executive decision-making by reporting on metrics and recommending actionable improvements.
• Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
• Developed processes and metrics that supported achievement of organization's business goals.
• Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to hiring mangers and develop business best practices policies.
• Strengthened traceability by developing organization systems for records, reports and agendas.
• Created and implemented highly effective and individualized human resource solutions
• Developed process improvements and streamlined procedures to effectively track inventory