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Director of Student Financial Aid Resume Example

Resume Score: 80%

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DIRECTOR OF STUDENT FINANCIAL AID
Professional Summary

Results-focused Financial Aid Professional with strength in policy, compliance and performanceenhancement. Goal-oriented, dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.

Work History
Company Name- Director of Student Financial Aid
City, State02/2016 - Current
  • Responsible for completing yearly federal reporting on federal programs to Dept of Ed (FISAP).
  • Maintain Park University Program Participation Agreement with Dept of Ed.
  • Allocate scholarship funding for Athletics, Institutional and Endowment Scholarship awards totaling 6 million dollars.
  • Oversee Title IV programs; loans and grants exceeding 57 million in disbursements
  • Work closely with Department of Education on upkeep of Program Participation Agreement.
  • Lead mandatory annual audits with external team of auditors.
  • Oversee state funding and complete yearly reconciliation with state of Missouri.
  • Set goals for Financial Aid Department using Key Performance Indicators and present metric to Executive Staff.
  • Set awarding strategy for Campus Based Funding.
  • Served as lead on implementation project of new financial aid software system, PowerFaids, go live was 2017-2018.
  • Testing and troubleshooting software update issues and working with IT for resolution.
  • Write policy and procedures for departments operational processing, paying close attention to compliance related issues.
  • Conduct training sessions with management on compliance changes that will be communicated out to team.
  • Work with student affairs and others to resolve student compliant and conduct issues.
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Created agendas and communication materials for team meetings
  • Created new process flows that resulted in increasing productivity and customer satisfaction
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
  • Provided IT and software trouble-shooting support to rest of organization
  • Defined strategies and created plan to achieve ambitious operational objectives
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Contributed to development, planning and completion of project initiatives
Company Name- Associate Director of Operations
City, State09/2013 - 02/2016
  • Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture
  • Reviewed current procedures to identify areas of improvement to streamline processes that improved processing time.
  • Worked closely with IT and other software providers, testing updates and other on-going installed patch work.
  • Planned, coordinated, directed and supervised operational personnel and work-flow of SFA office disbursement process.
  • Troubleshoot loan and grant processing problems and resolved timely.
  • Reconciled pell grant program of over 15 million.
  • Managed Scholarship budget of institutional new student funding of 2.5 million dollars.
  • Monitored outcome measures, program outcomes, and performance improvement
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations
  • Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals
  • Served as strategic advisor and functional expert on critical strategic and operational matters
  • Developed highly effective working relationships with other departments by being positive and constructive leader
  • Maintained productive relationships and communication channels across organization
  • Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture
Company Name- HR Generalist
City, State02/2007 - 09/2013

Family Tree Nursery, Overland Park, KS 2/07-9/13
Corporate Office Account & HR Generalist


• Responsible for implementing Point of Sale (POS) system company wide implementing training for team members.
• Wrote and maintained various training manuals to train both new and current employees
• Ensure compliance with federal, state and local laws and regulations including, FMLA, ADA, Workers Compensation and COBRA administration for four locations

  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to hiring mangers and develop business best practices policies.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Created and implemented highly effective and individualized human resource solutions
  • Developed process improvements and streamlined procedures to effectively track inventory
Skills
  • Project Management
  • Strategic Planning
  • Title IV Policy Writing
  • Budget Planning
  • Training & Development
  • Computer proficiency
  • Data management
  • Detail-oriented
Education
Kansas State UniversityCityMasters of Science: Adult And Continuing Education
Kansas State UniversityCityBachelor of Science: Sociology
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Kansas State University

Job Titles Held:

  • Director of Student Financial Aid
  • Associate Director of Operations
  • HR Generalist

Degrees

  • Masters of Science : Adult And Continuing Education
    Bachelor of Science : Sociology

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