Utilize multi-location leadership expertise to maximize guest experience, wellness awareness and spa culture while inspiring innovation throughout the spa industry.
Innovative leadership through development and training
Embody Five Star service excellence standards
Successful execution of broad platform spa marketing and promotions
Experience based menu innovation and development
Superior interpersonal communication skills
Positive direct interaction and follow-up
Advanced product knowledge from many leading beauty brands
Life enthusiast and yoga practioner
Administrator level knowledge of Book4time and SpaSoft
Director of Spa and Recreation10/2014 to Current Westin Kierland Resort and Spa – Scottsdale, AZ
Executive control of all spa operations, Recreation(FUN) Department operations, Fitness operations, and retail purchasing. Engaged all teams through transition of leadership; increased leadership and engagement satisfaction by 25%.
Demonstrate exceptional mastery of profit and loss, creating annual budget, controlling all expense and minimizing risk.
Creative implementation of social media platforms through all mass outlets, promotion and strategic management of sale sites and aggressive local marketing and retention.
Synergistic operational management enabling successful and profitable spa while able to mentor other spa leaders within Starwood as the West Coast Spa Champion; assist with task force assignments throughout Starwood Spas to develop vibrant teams that excelled in any circumstances.
Director of Spa10/2013 to 08/2014 Sheraton Grand, Wild Horse Pass – Chandler, AZ
Governed spa operations: 20 treatment rooms each, including full amenity locker areas, adult pool, full service spa restaurant, state of the art fitness facility, wellness classes, salon, and watsu pool.
Excelled at creating annual budgets, understanding profit and loss, and contingency planning to control expenses; exceeding YOY revenue growth by 10%.
Excelled in risk-taking management to increase innovative practices to retain Forbes 4 star rating, positive relationship management with local community and revitalize best practices.
Regional Director, Spa Operations - West01/2008 to 03/2013 Steiner Leisure - Bliss Remede Mandara Spas – San Francisco, CA
Directed successful operation of 5 top nationally recognized premiere urban/resort spas and retail brands with over 160 employees.
Generated an intensive P&L control system to manage budgets with revenues exceeding $16 million; staying ahead of forecast and anticipate operational fluctuations.
Consulted with opening teams for successful bliss spa openings globally to ensure innovative and practical design and development.
Creation and management marketing, community outreach, special events and brand awareness.
Executive control of HR processes from hiring, firing and training all employees; from Spa Director to housekeeper.
Change management leader during Steiner acquisition from Starwood.