Accomplished senior-level solutions provider with demonstrated expertise in the areas of business development and account management, operations, and relationship-building. Results-oriented with the ability to coordinate multiple projects and teams simultaneously, coupled with the skill to effectively manage staff of all levels and backgrounds.
January 2013 to Current
Duncan SolutionsBaltimore, MDDirector of Sales and Business Development
Developing a relationship with targeted cities, municipalities, universities, and parking operators to introduce Pango technology solutions through cold calling and other networking activities.
Conducting web-based demonstrations & live presentations to introduce the unique benefits and advantages offered by Pango.
Utilizing a solutions-based approach to develop and negotiate operational contracts with potential clients.
Ensure good client communication, and coordinating of client care, client implementation, marketing and technical support for clients.
Improve the Pango experience for all clients and grow revenue organically.
January 2005 to January 2013
University of BaltimoreBaltimore, MDDirector of Auxiliary and Support Services
Provide strategic management and vision for an award winning portfolio of auxiliary services including parking and transportation, campus bookstore, food service, vending, publishing center, office relocations, conference services, and the campus one card.
Provide managerial oversight of the University's Bursar's Office and Student Account program Assure the delivery of high-quality, customer-focused services and products to students, faculty/staff and campus visitors while employing creative and innovative methods to maintain a positive budget balance.
Direct and plan parking and transportation operations for more than 3,000 parking spaces, including parking garages and flat-surface parking lots to provide a coordinated weekly flow of traffic for the campus community by vehicular, pedestrian, shuttle, bicycle and transit.
Manage all campus operations including client consultative services, contracted services, and support services for over 4,000 campus events (internal and external) annually.
Negotiate and administer contracts with food service, bookstore, parking and transportation, and other auxiliary vendors, to include interpretation of contract terms, negotiations of language modifications, preparations of RFPs, proposal evaluation, resolution of contract disputes, and regular inspections of operations.
Lead the management and development of six direct reports and an overall staff of forty University and contractor employees.
January 2003 to January 2005
Cecil CollegeMDCoordinator of Auxiliary and Security Services
Provided leadership in the development and implementation of campus-wide initiatives and a comprehensive safety and security program to ensure a safe environment for the campus community.
Developed the strategic planning, direction and administration of all events at two campus locations.
Conceptually developed, implemented and managed the College's first on-campus food service operation.
Responsible for the fiscal integrity of all auxiliary and security operations.
Developed and implemented the first facility, service and event assessment program for strategic planning purposes.
January 1998 to January 2003
Cognisa SecurityBaltimore, MDDistrict Sales and Operations Manager
Responsible for the proactive development, operation, administration, and profitability of all services within a defined geographical area.
Maintained relationships with clients and coordinated needed support services to effectively run the portfolio of business to exceed financial and operational goals of the district.
Generated new business by managing a sales team and through personal efforts.
Managed the delivery of services through subordinate managers and staff (approximately 250).
Essex Community College Associate of Arts
Milligan College Bachelor of Science
University of Baltimore Master of Business Administration
Certified Public Manager - January 2014 completion date
University of Baltimore Leadership Institute
Administrative Management Institute Cornell University
College Business Management Institute-University of Kentucky George Mason University Certificate in Leadership Communication
"Public Point of Vie Know and Understand Your Customers", Parking Magazine, November 2012.
"Public Point of Vie How to Determine the Right Shade of 'Green' For Your Campus", Parking Magazine, March, 2013.
National Association of College Auxiliary Services Institute for Managers Affiliations National Association of College Auxiliary Services (NACAS) Middle Atlantic Parking Association (MAPA) currently serving as Vice-President National Association of College and University Business Officers (NACUBO) National Parking Association (NPA) currently serving on Board of Directors