Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Proven leader who will help people become improved versions of themselves thus enhancing individual productivity, elevating business performance, and most importantly creating a culture of positivity and influence.

Talented Director with analytical approach to business planning and day-to-day operations with the complementing ability to make sound decisions in a short time when a situation requires. Strong history of providing excellent team leadership and management training programs to foster staff development. Able to smoothly equip employees to independently handle daily functions and meet customer needs. Insightful leader with experience directing and improving operations through effective employee motivational strategies and policy enforcement. Proficient in best practices and regulatory requirements of Safety operations. Diligent trainer and mentor with exceptional management abilities and results-driven approach specializing in problem-solving.

  • Leadership
  • Safety and Compliance
  • Collaboration
  • Operations Management
  • Multi-Site Operations
  • Mergers and Acquisitions Experience
  • Objectives and Key Results (OKRs)
  • Key Performance Indicators (KPIs)
  • Staff Management
  • Staff Training and Development
  • Performance Monitoring
  • Coaching and Mentoring
  • Project Management
  • Product Development
  • Strategic Planning
  • Business Process Re-engineering
  • Workflow Planning
  • Process Improvement
  • Policy and Procedure Development and Implementation
  • Advanced Problem Solving
  • Critical Thinking
  • Budgeting and Forecasting
  • Relationship Development
  • Continuous Improvements
Work History
10/2012 to Current Director of Safety Compliance Toll Brothers | Chadds Ford, PA,
  • Leadership: Evaluated employees' strengths and assigned tasks based upon experience and training. Assessed multiple teams and removed “Single Points of Failure (SPF)” in each. Mentored supervisors with leadership training which led to increased efficiency within their teams.
  • Culture: During mergers and acquisitions, successfully “Broke through silos” within the company leading to a culture of collaboration. Our team maintained a 0% turnover rate during these transitions.
  • Collaboration: Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals. This led to more unified standard operating procedures amongst teams.
  • Innovation: Quickly solved an issue of teams “feeling isolated” during the COVID-19 pandemic through the use of digital workspaces. Team members in multiple physical locations were able to continue working together leading to increased productivity, collaboration, and team building.
  • Initiative: Launched staff engagement through creation of Safety Committee. Participated on other internal committees for driving the direction of our company related to specific products/services. Invited by HR to be a member of the Culture Committee.
  • Product: Assisted with product design, roadmap placement, and coordinated aspects of development and rollout. Driver of product specific enhancements which resulted in increased productivity by reducing review time by 60%. Hosted product demonstrations and promoted features to clients.
  • Software: Successfully implemented new software at zero/low cost to the company leading to increased efficiency, collaboration, and visibility. Leveraged multiple software solutions simultaneously in order to integrate across multiple teams/departments. IE: Salesforce, JIRA, Confluence, CP, VS, Smartsheet, Ariscu, safety reports, Trello, PowerBi, etc.
  • Customer focused: Routinely responded to problematic customers and clients to assist employees and maintain excellent customer service. Successfully “won over” clients who were on the verge of disappointment through communication and engagement. Followed through with extra effort towards contractors.
  • Compliance: Led the company implementation of ISO 45001. Supported regulatory compliance by overseeing audits to verify protocol adherence.
12/1999 to Current Infantry Platoon Sergeant Army National Guard | City, STATE,
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a daily basis.
  • Trained over 100 multinational partners, contractors, and foreign nationals on Infantry techniques and tactics to develop warfighting and defense capabilities.
  • Realized 100% accuracy in inventory count of $800 million in weapons, equipment and vehicles for combat groups during extended deployment to forward operating area.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained 100% accountability of all assigned equipment and personnel for the duration of career.
08/2011 to 09/2012 Field Safety Manager Bayou Safety Consulting | City, STATE,
  • Developed, implemented, and trained on safety programs and injury prevention programs for multiple clients in the oil and gas industry.
  • Assessed compliance of site operations, accuracy of forms, and adequate employee notification for different policies.
  • Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
  • Performed safety evaluations to recommend alternate safety procedures.
  • Conducted new employee interviews, orientation and training, and provided ongoing monitoring and evaluation.
  • Offered expertise to business continuity planners to guide, support, and lead strategy development.
Expected in 03/2024 MBA | Business Administration And Management Louisiana Tech University, Ruston, LA GPA:
Expected in 09/2022 Bachelor of Science | Education Louisiana Tech University, Ruston, LA GPA:
Expected in 06/2022 Bachelor of Science | Occupational Health And Safety Columbia Southern University, Orange Beach, AL GPA:
  • Invited to be on the Advisory Panel for the University of Houston C. T. Bauer College of Business for Women in Leadership
  • Created and implemented hiring process which resulted 88% success rate for new hires
  • By request, designed and instructed Close Quarters Combat training to our partner military force in Tokyo, Japan
  • Collaborated with local government and emergency personnel to supplement rescue efforts during national disasters
  • Miliary Awards: Bronze Star Medal, Army Commendation Medal (3), Army Achievement Medal (2), Army Meritorious Unit Citation (2), Army Good Conduct Medal, National Defense Service Medal (2), Iraq Campaign Medal (2), Global War on Terrorism Service Medal (2), Army NCO Professional Development Ribbon (2), Army Service Ribbon, Army Overseas Service Ribbon (2), Louisiana War Cross Medal (2), Louisiana Emergency Service Ribbon, Louisiana Longevity Ribbon (3), Combat Infantry Badge
  • ISO 45001: 2018 Occupational Health & Safety Management Systems
  • Field Safety and Safety Technology
  • Construction Site Safety Technician
  • Construction Site Safety Supervisor
  • DA Combat Lifesaver Certified
  • Hazard and Risk Assessment Instructor

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School Attended

  • Louisiana Tech University
  • Louisiana Tech University
  • Columbia Southern University

Job Titles Held:

  • Director of Safety Compliance
  • Infantry Platoon Sergeant
  • Field Safety Manager


  • MBA
  • Bachelor of Science
  • Bachelor of Science

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