Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Project and Change Management
Government Relations and Public Policy
Productivity and Efficiency Improvement
Negotiation, Persuasion, and Communication
Public Speaking, Presentations, and Engagement
Project Budgeting and Cost Control
Cross-Functional Team Leadership
Crisis Management/Mitigation Best Practices
Customer Satisfaction and Relationship Building
Strategic Alliances, Partnerships and Marketing
Economic and Community Development
MS Office and Adobe Creative Suite Applications
Director of Planning and ZoningSep 2015 to Current OH
Recruited by elected-officials to fill new position tasked with overhauling department following elimination of staff for theft.
Oversaw position creation, hiring, and training of three (3) new employees aimed at achieving cross-functional efficiencies.
Administer annual department budget of $600,000 which represents a planned decrease of 10% relative to FY2015 resulting from engineered cost cutting measures established in an effort to maximize the return on investment of taxpayer funds.
Developed internal operating policies and procedures to optimize staff time and resources resulting in cost savings of $45,000.
Successfully integrated new financial protocols for fee collection resulting in 25% increase in revenues from FY2015 to FY2016.
Instituted advanced fiscal accountability, documenting, and reporting guidelines to ensure appropriate management of funding.
Within six (6) months of hire, streamlined approach for application review significantly reducing processing time by over 50%.
Revamped organizational structure of various Boards and Commissions to eliminate inefficiencies and bureaucratic road blocks.
Created modernized document management system aimed at driving process improvements throughout the organization, as well as improving operating performance of application processing, policy issuance, invoice reconciliation, and customer service.
Formulate annual department budget, RFPs, RFQs, and generate detailed performance reports making strategic recommendations.
Effectively communicate/distribute information to a broad spectrum of stakeholders in both the public and private sector.
Apply conflict resolution best practices to achieve superior customer satisfaction and expedited solutions regarding complaints.
Aligned business planning and financial processes with performance improvement/business risk-management activities.
Senior Planner/Project ManagerSep 2011 to Sep 2015 Economic Development and Planning Department
Project manager of two (2) long term economic development projects securing $3.5 million in Federal low income housing funds.
Led cross-functional project team in development and implementation of integrated database management system for internal/external end users which was completed $75,000 under budget and one (1) month prior to scheduled completion.
Directed multi-jurisdictional efforts to approve development guidelines for Hollywood Casino project in advance of deadline.
Developed public policy initiatives promoting regional economic development, job growth, land use, and affordable housing.
Planning Project AdministratorNov 2007 to Sep 2011 Economic Development and Planning Department
Managed staff charged with regulatory compliance of all development permits, public information requests, and violation reports.
Facilitated weekly meetings engaging with elected officials, senior management, and constituents using superb oral/written skills.
Oversaw enforcement activities with direct supervision of code enforcement officers to address complaints in a timely fashion.
Exercised outstanding customer service skills when engaging with the general public, elected officials, and senior staff.
M.B.A, Public Administration2016Ohio Dominican University － Columbus, OHPublic Administration
B.A, Social Sciences: Urban and Regional Development2006The Ohio State University － Columbus, OHSocial Sciences: Urban and Regional Development
Highly skilled senior-level director with over 9-years of management experience who is a demonstrated leader, versatile, and analytical with a keen eye for details; extremely well organized and efficient in fast-paced multitasking environments with a comprehensive scope of responsibility, proven success, and a track record of delivering optimal results in challenging environments through design and execution of innovative solutions that continually surpass performance expectations and yield measurable outcomes.
Adobe Creative Suite, approach, Budgeting, budget, business planning, Business Process, Change Management, oral, conflict resolution, Cost Control, Crisis Management, Customer Satisfaction, customer service, customer service skills, Data Collection, database management system, document management, driving, senior management, fashion, financial, Functional, funds, Government, hiring, Team Leadership, regulatory compliance, Marketing, meetings, MS Office, Negotiation, Organizational, Performance Management, Persuasion, policies, Presentations, processes, protocols, Public Speaking, Real Estate, Relationship Building, reporting, risk-management, strategic, Strategic Alliances, Strategy Development, supervision, written skills