director of operations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Enthusiastic business leader with excellent customer service, employee management and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.

  • Originality and Creativity
  • Cultural Awareness
  • Training Management
  • Problem Anticipation and Resolution
  • Recruitment and Hiring
  • Employee Motivation
  • Human Resources Oversight
  • Deadline Management
  • Presentation Development and Delivery
  • Multitasking and Prioritization
  • Customer Relations
  • Payroll Administration and Timekeeping
  • Excellent Communication
  • Teamwork and Collaboration
Work History
05/2002 to Current
Director of Operations Marriott International Somerset, NJ,
  • Manage day-to-day business operations.
  • Consult with customers to assess needs and propose optimal solutions.
  • Oversee over 50+ employees to perform daily business functions.
  • Enhance operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organizations.
  • Increased sales in first 2 years by 25% by partnering/planning with distribution.
  • Built entire business infrastructure from ground up.
  • Maintain up-to-date administrative records to monitor operational conditions.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Generate revenues yearly and effectively capitalize on industry growth.
  • Accomplish multiple tasks within established timeframes.
  • Apply customer feedback to develop process improvements and support long-term business needs.
  • Maintain positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
  • Increased business profits through strategic updates to processes, procedures and team makeup
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
07/1999 to 05/2002
Program Director Ntt Data Corporation Lemont, IL,
  • Developed Family Preservation and Support Program from ground up, laying out framework and defining roles.
  • Expanded program operation to all 8 school districts in the Polk County area.
  • Provided ongoing direction and leadership for program operations, growth and success.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Reported to board of directors on regular basis to assess progress and make adjustments.
  • Collaborated with various countywide team and agencies to uncover issues, identify applicable solutions and offer guidance.
  • Maintained and updated project related documents.
  • Trained and mentored all new personnel hired to fulfill various roles.
  • Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
  • Generated monthly grant writing activities reports and submitted documentation to director to promote funding program transparency.
  • Collected information on existing programs to demonstrate cohesive and sustainable organization to funders.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Facilitated programming by coordinating resources and deliverables between departments
08/1997 to 08/1999
Assistant Teacher/Paraprofessional Ecumen White Bear Lake, MN,
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Organized and kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
  • Collaborated with instructor to assist lesson and curriculum planning efforts.
  • Delivered group teaching in classroom setting and implemented individual student support.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
07/1995 to 08/1997
Resident Assistant Friendship Manor Homes City, STATE,
  • Maintained clean, safe and well-organized patient environment.
  • Assisted residents in preparing for activity and social programs.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Encouraged community atmosphere by implementing educational and social programs.
  • Assisted disabled clients to support independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Responded to room transfers, incident reports and maintenance requests.
Expected in to to
MS ED-in Progress: School Guidance and Counseling
University of Wisconsin-Stout - Menomonie, WI,
Expected in 06/1996 to to
Bachelor of Arts: Psychology
University of Wisconsin-Stout - Menomonie, WI,
Expected in to to
Bachelor of Arts: Psychology
University of Wisconsin - Madison - Madison, WI

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Resume Overview

School Attended

  • University of Wisconsin-Stout
  • University of Wisconsin-Stout
  • University of Wisconsin - Madison

Job Titles Held:

  • Director of Operations
  • Program Director
  • Assistant Teacher/Paraprofessional
  • Resident Assistant


  • MS ED-in Progress
  • Bachelor of Arts
  • Bachelor of Arts

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