DIRECTOR OF OPERATIONS / DISTRIBUTION Dynamic and highly skilled logistics manager with over 15 years of experience leading distribution and transportation, including land, sea, and air freight. Proven record controlling millions of dollars of inventory without incurring loss. Adept at developing optimized delivery strategies, overseeing supply chain operations, ensuring policy & procedure compliance, and directing multiple teams. Results-driven cost manager, developing effective key performance indicators (KPI) and negotiating service level agreement (SLA) terms. Demonstrated success in: Mobilizing resources and determining creative solutions to unexpected issues. Synchronizing departments to create alignment and ensure efficiency in achieving large-scale goals. Ensuring adherence to safety processes, government regulations, and company protocol. Creative Problem Solving Global Logistics Route Efficiency Performance Optimization Strategic Planning Forecasting Quality Assurance Contracts & Negotiation High Volume Shipping Decisive Leadership Effective Communication Trust & Rapport Building Cross-Functional Teamwork Training & Mentoring Client Relations Resource Allocation Prioritization Results-Driven Approach Process Improvement New System Implementation Change Management Risk Mitigation
Microsoft Office (MS Word / MS Excel / MS PowerPoint) Exceed Great Plains Red Prairie EDMS
Baan Gentran RF Carton Conveyer Sortation Systems EDI XML CSV Data Interface Vans FTP
Director of Operations January 2013 to January 2015DCL － California
Leading 3rd party distribution company producing $30M in annual sales.
Spearheaded process improvements and B2B and B2C fulfillment, directing 7 member leadership team, overseeing 120 personnel, and managing 150K-sqft facility.
Controlled $10M budget, with full P&L accountability.
Monitored daily KPIs, headcount, and labor hours.
Handled escalated issues as top-level solution specialist.
Developed safety and quality programs.
Approved capital equipment acquisitions.
Productivity & Efficiency: Increased B2C fulfillment productivity 20%, and B2B productivity rate 15%, by continuously monitoring logistics, resources, and staff activity to quickly isolate and correct areas of underperformance.
Promoted cost control and reduced waste by developing measurable, reportable SLA metrics and KPIs.
Quality Management: Enhanced quality management review scores 20% by using persuasive communication and key metrics to convince customer service leadership to adopt stronger, more client-centric methods.
Adapted Quality Program designed by executive management by eliminating select, extraneous internal auditing steps and streamlining overall quality assurance process procedures.
Selected Achievements: Built highly skilled, self-motivated teams through mentoring, ongoing training, and leadership by example, using subject matter expertise gained from in-depth prior experience with major 3rd party distributors.
Boosted gross margin 30% from previous year by creating cost reduction strategies and driving P&L-focused operations.
Director of Operations January 2011 to January 2013NFI INDUSTRIES － Chino, California
Among largest 3rd party distribution & transportation companies nationwide, with $900M in annual revenue.
Led 25 direct reports in facility-wide process improvements, numerous parallel projects in facility layout planning, systems, and operational processes.
Headed new staff onboarding.
Entrusted as temporary GM for 500K sqft, 100% food grade facility, with P&L, SLA metrics, and relationship building accountability.
VALERIE NAVARRO, CPA Page 2 951.847.6583 email@example.com NFI INDUSTRIES, Director of Operations, continued: Improved picking utilization 10% by re-engineering physical and process infrastructure.
Enhanced system integration rate 11% through expert coordination on testing, certification, and training.
Forged strong teams able to effectively manage facility startups and execute account implementation by recruiting highly qualified personnel, writing clear work instructions, and creating process flowcharts.
Consistently overachieved on targets by continuously revamping KPIs, adapting productivity baselines, monitoring metrics-producing audit checkpoints, and adjusting performance goals to new heights.
Rescued at-risk account by identifying communication issue, dramatically improving service level and process methods to improve accuracy and rectify flaws causing inventory quantity errors.
Distribution Manager January 2005 to January 2010EVENFLO － California
Baby products & juvenile furniture manufacturer with $100M in annual revenue.
Directed 5 reports out of 50 personnel within 300K sqft facility.
Coordinated ocean and air freight.
Managed full P&L.
Handled daily KPIs, labor, and headcount.
Drove process improvements.
Mentored and trained staff.
Decreased forklift maintenance and pallet costs $500K, and lowered transportation costs $300K, by launching innovative equipment program and changing pallet configuration.
Cut pallet costs additionally by $120K after spearheading pallet exchange program with Evenflo Tijuana.
Bolstered team morale by leading cost saving initiative to hire temporary staff as FTE after researching agency overhead charges and determining that hourly rates could be increased without cost to company.
Distribution Manager January 2000 to January 2005EXPEDITORS INTERNATIONAL － Long Beach, California
3rd party logistics company providing customs brokerage, freight, and distribution; $1.5B in annual sales.
Headed 300K sqft facility with 50 staff members.
Supervised 5 direct reports.
Managed dramatic volume increase and took company to 4PL arrangement.
Led customer retention program, resulting in 5% increase.
Propelled operational efficiency, increasing receiving cartons 10% hourly and picking cartons 20% by piloting warehouse improvement initiatives.
Decreased costs 40% by coordinating harbor drayage through 3rd party carrier.
Presented rates and closed 30% of all deals while fielding sales hand-off for new business.
Career note: Prior roles include Manager of Business Systems with DCL Transportation Services and Senior Auditor with Ernest & Young.
Details on request.
Bachelor of Science : AccountingCarson, CaliforniaGPA: GPA: 4.0Accounting GPA: 4.0
Inland Empire Distribution Society APICS Treasurer 2016 California State Rally: Harley Owners Group
acquisitions, agency, B2B, Baan, budget, Business Systems, cost control, cost reduction, client, customer service, DCL, directing 7, driving, EDI, executive management, XML, manage facility, forklift, FTP, Gentran, Great Plains, internal auditing, inventory, layout, leadership, logistics, Director, managing, mentoring, MS Excel, exchange, Microsoft Office, MS PowerPoint, MS Word, personnel, persuasive, processes, producing, Quality, quality assurance, Quality Management, receiving, recruiting, re-engineering, relationship building, researching, safety, sales, self-motivated, SLA, system integration, Transportation
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