Detail-oriented operations manager exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others.
Director of Operations12/2015 to CurrentApex Collegiate AcademyBaton Rouge, LA
Responsible for leading and managing the school's external and internal operations.
Provide support for the organization in delivering and executing on its mission by ensuring exemplary customer service towards teachers, students, parents and community.
Responsible for human resources, vendor relations, school finance, and community outreach.
Coordinate acquisition of furniture, equipment, and supplies in preparation for school opening Develop purchasing policies and procedures Manage community outreach team of volunteers and internal staff Manage student enrollment process.
Special Assistant President02/2015 to 12/2015Black AllianceNew Orleans, LA
Helped to drive special projects, participated in selected external meetings with clients and partners, conduct research, lead new initiatives, managed people issues and HR processes.
Responsible for making sensitive and critical judgment calls, and serve as a sounding board to the Interim President in important situations.
Assisted with the initial setup of political action campaigns in Louisiana and Tennessee Coordinated and implemented the logistics for re-launched Annual Seminar on Education and Policy and Parental Choice that creates momentum with elected officials in BAEO's local advocacy sites.
Designed and implemented an onboarding plan for all new hires.
Provided board members and members of the executive leadership team leverage in moving projects forward by assisting with information gathering, communicating with different parties, developing and monitoring plans, keeping track of responsibilities, and so on.
Manage special projects assigned by the Interim President Oversee day-to-day operations and staff services, which include and are not limited to bookkeeping, vendor payments and relations, payroll, travel and event logistics.
Assistant to National Advocacy Director07/2012 to 02/2015Black AllianceNew Orleans, LA
Worked in collaboration with the national and advocacy team for all advocacy-related projects.
Played an integral role in building the systems and support structure the advocacy team needed to meet the demands of growth.
Prioritized and managed multiple projects simultaneously and follow through on issues in a timely manner.
Served as point of contact for Consultants and provide insight and information where needed.
Provided orientation for new hires Worked with staff to create and oversee state budgets Designed and implement training activities for state personnel In collaboration with State Directors, assisted with executing small and large scale events to train the community, elected officials, business leaders, clergy and parents Provided principal administrative support to National Advocacy Director and select members of the of Directors, as necessary.
Assisted with the development and preparation of budgets.
Schedules meetings for the President and manages his/her overall calendar.
Prepared expense reports and reimbursements.
Assisted with organization-wide meeting planning.
Attended meetings as needed and assist with onsite related tasks.
Alumni Manager01/2011 to 07/2012Dillard UniversityNew Orleans, LA
Maintained contact with alumni for various purposes including: networking, social activities and fundraising.
Specialized in organizing and coordinating alumni events.
Administered in increasing numbers of alumni members.
Developed new initiatives to increase alumni chapters.
Prepared alumni communications and updated all knowledge such as website and newsletter.
Prepared goals for implemented development plans.
Managed database for alumni members and communicated through regular communication, Partnered with admissions and recruitment departments to spearhead the introduction of alumni involvement in the admissions process.
Worked closely with the alumni association board of directors to arrange meetings, staff committees and ensure strong and productive relationships between alumni and members of the academic and administrative team.
Planned, implemented and promoted alumni programs that supported the University's strategic plan in collaboration with colleagues within the Office of Advancement, Provost's Office and Office of the President.
Coordinator08/2007 to 01/2011Dillard UniversityNew Orleans, LA
Recognized for being highly skilled in negotiating for space contracts and arranging for catering services and having a superior knowledge of gathering information on each project in order to ensure quality and success of the event.
Responsible for overseeing grant deliverables for recruitment and enrollment initiatives.
Seamlessly planned and executed all on campus recruitment events (open houses, campus tours).
Coordinated phon-a-thons to inform prospective students of upcoming special events.
Worked directly with marketing and communications to design and produce marketing materials for recruitment initiatives.
Negotiated favorable terms and pricing agreements with vendors, caterers and other providers for services at university recruiting events.
Planned and coordinated all office functions (staff retreats, staff meetings, and holiday parties).
Recruited, trained, delegated, coached, and evaluated the performance of staff, student, faculty and alumni volunteers.
Participated in college recruitment efforts for the purpose of converting inquiries to applicants and applicants to enrolled students.
Organized college applicant information sessions on and off campus (Fall and Spring Open House, Transfer Student Open House).
Traffic Manager01/2005 to 08/2007iHeartMedia, IncNew Orleans, LA
Responsible for generating a daily broadcast log including: input of clients advertising contracts, input of commercial material and instructions, manual replacement of unresolved expectations; manipulation of commercial spots to maintain proper separation between commercial spots for similar products.
Focused on streamlining communications efforts to ensure steady flow of broadcast programming.
Managed programming logs and commercial streaming for multiple stations Assisted Account Executives and their clients to achieve 100% accuracy on their copy rotation Communicated traffic functions & capabilities back to internal & external customers Monitored schedules, exception reports and work with Account Executives to recover any lost revenue Ensured that all orders are entered completely & correctly and on time Tracked client tapes using the traffic system; Maintained files on all paperwork and electronic orders Assisted Account Executives, Sales Management and technical staff to diagnose problems with schedule delivery.
Paralegal Studies CertificateDec. 2011Tulane UniversityNew Orleans, La
Master of Liberal ArtsMay 2009Tulane UniversityNew Orleans, La
Bachelor of Arts: Mass CommunicationsMay 2004Dillard UniversityNew Orleans, LaMass Communications 2