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Director Of Operations Resume Example

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DIRECTOR OF OPERATIONS
Professional Summary

Passionate, hard working and energetic leader with 13 years experience in the food service industry that brings strong leadership, inspires and motivates others to achieve results. I am a leader who has consistently performed in every position under deadlines, pressure and stress, improving sales, engagement and operational goals through coaching and relationship building skills.

Skills
  • Passionate and motivational
  • Detail-oriented
  • Team building
  • Natural leader
  • Strong work ethic
  • Results-oriented
Work History
Director Of Operations Darden Restaraunts - Rochester, New York 07/2004 - 06/2017
  • Promoted 3 times into leadership positions during my career up to Director of Operations. 
  • Led a team of 34 managers and 1200 team members to improve sales and guest metrics.
  • Grew Takeout sales by 16.8% over the prior year.
  • Improved manager retention to above company average and  team member  turnover by 12.7% over last year with a strong focus on culture.
  • Developed action plans that improved all guest metrics from 3 to 6 points over the prior year. 
  • Held monthly meetings to review financial plans and forecasts with engaging profit and loss reviews with my team.
  • Selected to attend the Embracing Leadership Excellence seminar at Rollins Collage in Florida.
  • Selected to attend a 7 day culture immersion tour in Italy.
  • Led or supported 12 restaurant openings across the Northeast in every position from team member to Director of Operations.
Assistant Store Manager Big 5 Sporting Goods - Silverdale, Washington 11/2001 - 09/2003
  • Promoted from associate to 1st Assistant Manager within 3 months.
  • Hired staff for all positions in the store.
  • Consistently met shrink goals.
  • Trained all managers in training for the market.
  • Assisted with the opening of 2 new locations in the market.
  • Oversaw the federal compliance and logs for the sale of firearms.
  • Implemented new methods of training to ensure a great customer experience and culture in the store that drove brand loyalty.
  • Increased store sales for 9 consecutive quarters. 
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Resume Overview

Companies Worked For:

  • Darden Restaraunts
  • Big 5 Sporting Goods

Job Titles Held:

  • Director Of Operations
  • Assistant Store Manager

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