Veteran property manager with more than 25 years of experience ensuring profitability by developing strong resident relationships and effective marketing campaigns. Results-focused leader who has been recognized for outstanding performance, exceeding financial goals, and generating new revenues. Dedicated professional who is experienced in all aspects of leasing, marketing, staffing, financial oversight and budgeting.
Identify, develop and evaluate marketing strategies to align company objectives with market trends. Manage annual operating budgets for two property management projects. Oversee accounts receivable and cash flow monitoring systems. Discover operational inefficiencies and present recommendations for process improvements.
Gathered in-depth knowledge of the realty's competition by consistently evaluating market conditions and trends. Fostered and grew customer relationships by adhering to the 10 Pledges of Customer Service.
Oversaw daily communication activities that involved tenants, subcontractors and property managers. Updated and maintained websites and printed materials.
Led and developed a highly skilled on-site staff through effective recruitment, training and motivation. Collaborated with the owners to identify, develop and achieve community goals and objectives. Supervised a staff of 21 employees, and took full responsibility for financial controls to meet profit goals. Established and met leasing goals while executing an effective lease expiration program.
Oversaw all tenant relations, which included ensuring tenant satisfaction and coordinating services and maintenance. Maintained the accuracy of websites and printed materials. Created clear and concise owner's reports based on findings from quarterly financial statements. Approved units delivered from construction, and hired and developed staff members. Prepared and carried out operating and marketing budgets. Assisted in the design and approval of all print material and advertising. Coordinated all social functions and obtained partnerships from area businesses through extensive marketing efforts.
Monitored and documented all rental income and delinquencies. Gathered in-depth knowledge of competition through consistent evaluation of market conditions and trends.
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