I am an extremely motivated, hard-working, self-starter who takes great pride in my ability to rapidly learn and adapt to challenges. My passion for technology drives me to continuously develop my skill sets. In this way, I am specifically skilled in understanding and supporting various functions of an organization In addition to my technical skills, I take explicit actions to establish myself as a quality team member. I lead by example through holding my work to high standards. I have a track record for making meaningful and positive contributions to organizations for which I've worked. I expect myself to bring innovation and inspiration to the workplace, supporting those around me in thinking bigger and better.
Deployed and currently manage an all-OSX, Google Apps for Business, and Cloud-based work environment. Researched, planned, and deployed network infrastructure for eight unique properties using a cloud-based networking solution. Work with Director of Operations and property managers to tackle varying degrees of complex technical issues based on property and business needs. Create customized, stable, and highly effective solutions for problems while maintaining considerations for the current and potential needs of each property. Maintain and establish new vendor partnerships as needed. Established and created written procedures for technical process on a per property basis.
Deployed Google Apps Suite to a variety of clients, followed by end-user training and on-going support. Migrated data from legacy systems to cloud-based software services. Provided consistent and reliable change-management support during a project and on-going support after projects have been successfully completed. Assisted and Consulted clients on understanding and configuring custom workflow models to implement SaaS solutions to facilitate a smooth Google Apps-based work environment. Promoted the Google Apps platform to prospective clients for cost-efficiency and versatility.
Supervised the day-to-day operations of the help desk and its staff. Identified, researched, and resolved complex technical problems. Created and managed escalation procedures to ensure service levels were maintained. Documented, tracked, and monitored problems to ensure resolution in a timely manner. Planned and delegated responsibilities to complete IT projects. Optimized IT department through revising company procedures.
Creative Solution Specialist for large complex service sales. Expert in customer conflict resolution and customer satisfaction. Managed all team development and training for Geek Squad PC technicians, Auto technicians, customer service specialists, and Geek Squad phone operators. Developed and executed business plans and responded to business needs through plan execution and a customer satisfaction focus. Innovated repair procedures and work flows to improve department performance while reducing man hours required.
Worked with program Director to develop After School Matters programs for high school-level students. Team Challenger - An After school Robotics program focused on math, science, and engineering to develop robots for use in FIRST Robotics competition. Developed Underground Gamers League of Chicago, a program which used gaming culture to teach computer concepts and promote mathematics and analytical thinking. Daily responsibilities included, program and event planning, ensuring all development teams worked together towards a common goal for the success of the robot. Managed logistics traveling with teenagers across the country.
Managed and maintained all daily support needs for the agency's staff and public computer labs. Worked in partnership with IT Director to teach A+ certification training courses and other technology courses to at-risk and neighborhood youths. Taught Adult technology classes in the evening, covering basic Internet usage to common security awareness.
EC-Council Certified Ethical Hacker - Cisco Certified Networking Associate: Routing and Switching - Certified Google Apps for Business Administrator
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