Results-focused environmental services professional offering 12 years of progressive leadership experience. Expert at implementing customer service initiatives that increase HCAHPS and a proven ability to turn around under-performing environmental services operations to create high performing teams. With an exceptional client service mentality, and an effective communication style that connects with all level of hospital staff that fosters not only teamwork, but building partnerships with nursing staff as well. Patients are the heart of everything excellence and creating a clean, healthy and comfortable environment is a passion.
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