Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Team Building/Leadership Development
Creative purchase incentives and promotions
Sales and trend analysis
Presentation development and delivery
Flexible to changing priorities
Training & Affiliations
PROFESSIONAL AFFILIATIONS* Meals on Wheels - Executive Board of Directors President, Marketing Chair, Silent Auction Committee; MardiGras Co Chair Susan G.Komen Lubbock - Team Captain and Race Participant Partners in Education (LISD) - Liaison for the Lubbock Avalanche - Journal Laugh for the Cure - Committee Member Toastmasters Member.
Morris Communication Training - "7 Habits of Highly Effective People" - corporate "Achieving your Highest Priorities" - Corporate "Presentation Advantage" - Corporate "Progressive Discipline" - Corporate "Management Development - Communication & Coaching" - Corporate "Developing Leadership Talents" - Corporate (Leadership Fundamentals, Influential Leadership, Leadership Styles, Winning Employee Support) "Business Ethics Series" - Corporate (Understanding Business Ethics and Ethical Issues; Addressing Subordinates' Ethical Issues; Recognizing and Employee's Unethical Behavior Newspaper Association of America - Single Copy Conference - April 2008; Tele-Training: Southern Newspaper Publishers Association: Sessions Include: Communications, Motivation, Assertiveness, Time Management, Delegation, Problem Solving, Coaching and Counseling, and Positive Lifestyle Leadership Morris 2010
Director of Events & OperationsAug 2012 to Jun 2015 Company Name
Areas of Responsibility: Interview applicants and hire new personnel as needed for the following departments; Assistant Event Coordinator, Weekend/Entertainment Shift Supervisors, Special Event Staff, Ropes Course, and Laser Tag Implement all club policies and hold staff to co-standards Conduct team training: training the team to follow the policies and procedures across all club locations Plan and coordinate all aspects of special events at Bodyworks Evaluate staff; recognize good job performance Hold staff accountable for inappropriate action/behavior; facilitate mediation between team members and coach team members when necessary Conduct yearly staff evaluations; Review/complete Performance contracts Handle employee terminations in a timely and professional manner Consistently monitor policies and procedures that are in place Management/Leadership Duties Manage Operations team to ensure policies and procedures are followed at all times Hire, train and supervise Operations team members including front desk, kids club and housekeeping.
Serve as liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues Responsible for cash deposit ensuring daily deposits are made on time.
Partner with cleaning team to ensure proper level of cleanliness are maintained at all times including daily management of the cleaning checklists.
Work with General Manager (GM) to manage/process cancellations and strive to retain members.
Help ensure all members concerns are addressed in a timely manner.
Assist GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline.
Operational Duties Ensure all front desk systems are followed (i.e.proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes).
Communicate with GM regarding ways to improve front desk operations.
Responsible for communicating and following cash management procedures.
Inspect Equipment and Facilities and place work orders as needed.
Assistant Marketing DirectorJul 2009 to Aug 2012 Company Name
Responsible for Coordinating community events, advertising, and public relations for regional newspaper.
Developed plan for coordinating and executing Make Kids Count programs, contests, and events.
Expanded PINKTOBER event by selling sponsorships, vendor booths, special section ads, and tickets, Coordinated print and online components, Coordinated free workshops throughout the event.
Responsible for area-wide garage sale working extensively with vendors.
Synchronized ad campaigns, designed direct mail brochures, programs, tickets, and tabloids for Pinktober, Make Kids Count, Spelling Bee, Military Bands, Annual Garage Sale, Newspapers in Education and other community events.
Represented A-J at various community events and presentations.
Presenter and Facilitator for NIE Teacher's Workshops.
Developed monthly E-Newsletter for teachers.
Designed and developed Teacher's NIE Classroom Workbook.
Created and developed NIE Teacher of the Month recognition and annual reception, providing content NIE Teacher of the Month feature.
Collaborated with educators to produce NIE Teacher recognition special section.
Built a working rapport with non-profit organizations to use Community Service Pages.
Successful collaboration with various multicultural internal and external to create content for Kids Activity Pages and NIE Use the News features.
Circulation Sales ManagerOct 2005 to Jul 2009 Company Name
Manage and develop circulation sales activities and personnel for telemarketing campaigns, door-to-door operation, kiosk sales, and single copy sales.
Sales and marketing oriented to design and execute plans to increase home delivery and single copy volume.
Sales staff training and management, development of sales and marketing plans.
Coordinate internal and external activities related to newspaper sales, new sales locations, and new business relationships.
Year to Year Budget planning.
Established sales forecast, evaluate competition, develop pricing strategies for improved sales and evaluate market for optimal growth.
Collection on all accounts.
Develop new business generating sales leads and managing a territory Manage yearly Audit Bureau of Circulation for department.
Subscription and Newsstand sales for Lubbock Magazine.
Office ManagerNov 2004 to Nov 2005 Company Name
Striving to increase the circulation of the Lubbock Avalanche Journal by conscientiously representing the company positively in all dealing with our customers.
Processing departmental payroll and related matters and records confidentially.
Calculating and maintaining department records for various reports.
Daily post office reports Dispatch reports Statement of Ownership Overseeing carrier supply sales, records, and inventory Overseeing counter newspaper, back issue, and newsprint sales; maintaining contract files for carriers Paying insurance and bond charges, filing carrier insurance claims Answering phones and accurately relaying messages or handling and adjusting customer complaints.
Business Management2004Ashworth College
High School Diploma2000Monterey High School － City, StateGraduated with high honors
Employee of the Year - December 2012 (Bodyworks Family Sports Centers)
Employee of the Year- 2008 (Lubbock Avalanche-Journal)
Employee of the Month - January 2005, August 2007, September 2008 (Lubbock Avalanche-Journal)
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Monterey High School
Job Titles Held:
Director of Events & Operations
Assistant Marketing Director
Circulation Sales Manager
Business Management 2004 High School Diploma 2000
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