director of employee experiencedei creator resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Poised to propel success and promote organizational growth, leveraging a comprehensive understanding of the most critical business needs and design global, scalable L&D strategies that support leadership development, career development, inclusion and diversity, and onboarding. Recognized for driving global digital learning strategy and delivery, including assessing and implementing virtual learning platforms. Conceptualize unique strategies and measurement tools to make learning stick and evaluate success using a combination of quantitative and qualitative measures. Drive successful execution of talent lifecycle programs to a large, dispersed Retail workforce, working in partnership with key stakeholders to ensure retention of top talent through wages, education and opportunity. Recognized for leading employee engagement, providing operational direction and guidance to ensure consistent delivery of mission goals, enhancing client relationships, and delivering business support. Cultivate lucrative client relationships to enhance direction, processes, and policies. Committed to adding value through implementing structured change management processes, attentive listening, creative idea generation, incisive analysis, collaborative problem solving, consensus building, and disciplined decision making.

  • Motivational Team Leadership
  • Account Management
  • Human Resources Management
  • Training Initiatives
  • Client Acquisition & Retention
  • Business Acumen
  • Corporate Strategies
  • Problem Resolution
  • Process Improvements
  • Diverse Recruitment
  • Employee Engagement
  • Revenue Generation
  • Diversity and Inclusion Training
  • Innovative Client Solutions
  • Program Management/Development
Work History
Director of Employee Experience(DEI Creator), 05/2017 - 06/2020
MSB Consulting City, STATE,
  • Directed effort to bring D&I training to over 10,000 employees globally; managed all elements of initial launch: employee listening sessions & surveys, budgeting, vendor relations, communications & executive messaging, pilot sessions, debriefing and look-head planning
  • Produced comprehensive program proposals based off needs of the business; advocated to Chief People Officer to achieve executive buy-in and support
  • Increased ERG visibility across 9 diverse communities with total membership of over 4,000 employees; guided ERG leadership with governance strategy, administrative support and budget allocation
  • Negotiated industry partnerships; oversaw MBS’s presence at 5+ partner events (incl. Texas Administrators of Special Education, ADCOLOR), building brand equity and diversifying our talent pipeline
  • Established MSB’s first iteration of DEI business reviews for C-suite leadership; assessed team-specific data to devise and implement targeted action plans to encourage DEI throughout the organization
Human Resources Manager (DEI/Career Dev.), 09/2013 - 05/2017
  • L&D: Assess, develop, deliver or ensure delivery of appropriate, learning solutions (e-learning, workshops, conversations, learning
    opportunities, etc.). Recommend and monitor metrics that measure learning effectiveness and return on investment.
  • Talent Management and Acquisition: Influence workforce development and succession planning processes informing the construction of progressive recruitment, development, and retention programs. Partner with TA to implement sourcing and attraction strategies from underrepresented groups to develop greater diversity in talent pipelines.
  • Culture and Community Giving: Connect strategic philanthropy and community support. Design and develop new diversity/affinity groups with both leadership and operational support.
  • Finance: Support GEICO’s focus on diversification of suppliers and procurement processes.
Social Studies Teacher (Diversity Lead), 07/2010 - 09/2013
Ann Arbor Public Schools City, STATE,
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
  • Facilitated development of program structure within classrooms to formulate and implement DEI goals.
  • Worked with recruiting teams and human resources representatives to accomplish diverse hiring objectives.
  • Operated and maintained applicant tracking and candidate management systems.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.
  • Served as Diversity Lead for all departments and attended after school meetings to develop and update course curricula to include DEI efforts.
Master of Science: Management, Strategy & Leadership, Expected in 05/2012
Michigan State University - East Lansing, MI
Status -
Bachelor of Science: Secondary Education, Expected in
Eastern Michigan University - Ypsilanti, MI
Status -

SHRM – Senior Certified Professional (SHRM-SCP)

December 2019

Issuing Authority: SHRM


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Resume Overview

School Attended

  • Michigan State University
  • Eastern Michigan University

Job Titles Held:

  • Director of Employee Experience(DEI Creator)
  • Human Resources Manager (DEI/Career Dev.)
  • Social Studies Teacher (Diversity Lead)


  • Master of Science
  • Bachelor of Science

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