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Director Of Employee Experience Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Over 25 years of diversified leadership experience in marketing and communications, employee experience and people care. Extensive success in building teams, creating and executing strategy, and customer focus. Specialize in identifying deficiencies, potential opportunities, and driving transformation through prioritization, problem solving and initiative.

Education and Training
Bachelor of Science: Journalism/Business Communications, Expected in
to
University of Kansas - Lawrence, KS,
GPA:
Skills
  • Partnership Marketing
  • Tactical planning
  • Brand-building strategies
  • Event planning and execution
  • Marketing campaign management
  • Customer Relationship Management (CRM)
  • Critical thinking
  • Project planning
  • Active listening
  • Organizational skills
  • Customer service
Experience
Director of Employee Experience, 2018 to 2021
Dermio Austin, TX,
  • Planned and tested workspace redesign including vendor selection, budgeting, vision/direction, discovery sessions, communications plan, mockup, short-term space redesign, change management and metrics. Outcome: Higher satisfaction with collaborative and more flexible workspaces
  • Implemented quarterly surveys to identify green, yellow and red-light issues related to culture; addressed burnout, meeting bias, lack of action, learning vs. serving, intra-team tensions. Outcome: Overall trendline improved in red-light areas
  • Constructed and executed values and behaviors planning for Compassion of Tomorrow
  • Researched and implemented new technology for improved remote experience
  • Designed healthy rhythms plan to include annual culture reset, quarterly open forums, standing meetings, special events
  • Facilitated cross-team collaboration and crucial conversations with positive and agreed-upon outcomes
  • Strengthened Diversity and Inclusion efforts as peer-to-peer moderator, internal research interviewer, and co-creator of Affinity Groups
  • Partnered in employee onboarding redesign efforts
Director of Stewardship Communications, 2011 to 2018
Cross Country Healthcare Dallas, TX,
  • Equipped USA fund-raising teams in non-sponsorship revenue goal of $52M+
  • Oversaw the production of deliverables supporting revenue growth of 108%
  • Controlled change throughout critical systems upgrade without a decrease in deliverable output or value, ensuring adoption of new system and processes
  • Decreased service level agreement time by 27% with production process implementation
  • Met $1.3M+ budget expense expectation year-over-year
  • Led, coached, and developed a team of Stewardship Communication specialists for major USA donors
  • Drove efficiencies leading to a 19% volume increase in deliverables from FY17 to FY18
  • Created necessary structure through selecting and redeploying assigned staff to serve customer and ministry needs
Director of Marketing, 2006 to 2011
Waterbrook Multnomah Publishing Group City, STATE,
  • Managed a $3.8M+ annual budget within expense parameters
  • Influenced corporate decisions and strategy as a key executive team member
  • Oversaw marketing efforts for 120+ titles per year including multiple New York Times best sellers and titles garnering Publishers Weekly starred reviews
  • Drove highly sought-after author acquisition and retention efforts, including corporate presentations
  • Facilitated development of key online programs directly impacting consumer awareness and sales
  • Launched #1 most 'liked' Facebook page in Christian publishing and notable Blogging for Books program
  • Drove all aspects of annual industry conventions and conferences
Director of Marketing and Creative Services, 2002 to 2006
Multnomah Books City, STATE,
  • Championed the overall image and brand toward industry and consumer recognition
  • Directed outside advertising and design agencies to achieve campaign outcomes
  • Recruited, trained and led a team of marketing and design creatives and oversaw team's professional and personal growth
  • Created systems and work processes for development of all art/design projects
Certifications

VitalSmarts® L.C. Certified Trainer, Influencer®

Core Competencies

PEOPLE Leading Others

  • Foster teamwork
  • Manage change
  • Developing others
  • Foster trust and confidence

PEOPLE Communicating and Influencing

  • Oral and written communication
  • Influencing others
  • Build collaborative relationships
  • Interpersonal awareness

BUSINESS

  • Problem solving
  • Customer orientation
  • Initiative
  • Results orientation

SELF-MANGEMENT

  • Self-confidence
  • Personal credibility
  • Flexibility
GALLUP STRENGTHSFINDER ® TOP 5

Maximizer

Communication

Positivity

Belief

Woo

MYERS-BRIGGS TYPE INDICATOR ®

ESFJ

TESTIMONIAL

"Tiffany is an exceptional leader, a powerful mentor and a purposeful, strategically-focused executive. I have seen first-hand how employees under her care thrive in their roles and become more successful due to her guidance, leadership and support."

- Casey Scofield, Former Strategic Partner

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Resume Overview

School Attended
  • University of Kansas
Job Titles Held:
  • Director of Employee Experience
  • Director of Stewardship Communications
  • Director of Marketing
  • Director of Marketing and Creative Services
Degrees
  • Bachelor of Science

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