director of employee experience resume example with 19 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Over 25 years of diversified leadership experience in marketing and communications, employee experience and people care. Extensive success in building teams, creating and executing strategy, and customer focus. Specialize in identifying deficiencies, potential opportunities, and driving transformation through prioritization, problem solving and initiative.
Education and Training
Expected in to to Bachelor of Science | Journalism/Business CommunicationsUniversity of Kansas, Lawrence, KS, GPA:
Skills
Partnership Marketing
Tactical planning
Brand-building strategies
Event planning and execution
Marketing campaign management
Customer Relationship Management (CRM)
Critical thinking
Project planning
Active listening
Organizational skills
Customer service
Experience
2018 to 2021Director of Employee ExperienceDermio | Austin, TX,
Planned and tested workspace redesign including vendor selection, budgeting, vision/direction, discovery sessions, communications plan, mockup, short-term space redesign, change management and metrics. Outcome: Higher satisfaction with collaborative and more flexible workspaces
Implemented quarterly surveys to identify green, yellow and red-light issues related to culture; addressed burnout, meeting bias, lack of action, learning vs. serving, intra-team tensions. Outcome:Overall trendline improved in red-light areas
Constructed and executed values and behaviors planning for Compassion of Tomorrow
Researched and implemented new technology for improved remote experience
Designed healthy rhythms plan to include annual culture reset, quarterly open forums, standing meetings, special events
Facilitated cross-team collaboration and crucial conversations with positive and agreed-upon outcomes
Strengthened Diversity and Inclusion efforts as peer-to-peer moderator, internal research interviewer, and co-creator of Affinity Groups
Partnered in employee onboarding redesign efforts
2011 to 2018Director of Stewardship CommunicationsCross Country Healthcare | Dallas, TX,
Equipped USA fund-raising teams in non-sponsorship revenue goal of $52M+
Oversaw the production of deliverables supporting revenue growth of 108%
Controlled change throughout critical systems upgrade without a decrease in deliverable output or value, ensuring adoption of new system and processes
Decreased service level agreement time by 27% with production process implementation
Met $1.3M+ budget expense expectation year-over-year
Led, coached, and developed a team of Stewardship Communication specialists for major USA donors
Drove efficiencies leading to a 19% volume increase in deliverables from FY17 to FY18
Created necessary structure through selecting and redeploying assigned staff to serve customer and ministry needs
2006 to 2011Director of MarketingWaterbrook Multnomah Publishing Group | City, STATE,
Managed a $3.8M+ annual budget within expense parameters
Influenced corporate decisions and strategy as a key executive team member
Oversaw marketing efforts for 120+ titles per year including multiple New York Times best sellers and titles garnering Publishers Weekly starred reviews
Drove highly sought-after author acquisition and retention efforts, including corporate presentations
Facilitated development of key online programs directly impacting consumer awareness and sales
Launched #1 most 'liked' Facebook page in Christian publishing and notable Blogging for Books program
Drove all aspects of annual industry conventions and conferences
2002 to 2006Director of Marketing and Creative ServicesMultnomah Books | City, STATE,
Championed the overall image and brand toward industry and consumer recognition
Directed outside advertising and design agencies to achieve campaign outcomes
Recruited, trained and led a team of marketing and design creatives and oversaw team's professional and personal growth
Created systems and work processes for development of all art/design projects
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