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Director of Community Relations Resume Example

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DIRECTOR OF COMMUNITY RELATIONS
Summary

Experienced development professional with solid background in team leadership, community engagement and media relations. Market-savvy, analytical and well-coordinated in devising and implementing plans. Versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. Committed to identifying and leveraging opportunities for growth. Looking to devote skills to enhancing and serving my community.

Skills
  • Fundraising
  • Project management
  • Communications leadership
  • Revenue development
  • Conflict resolution
  • Staff supervision
  • Training
  • Quality assurance
  • Time management
  • Retail services
  • Scheduling
  • Team building
  • Customer service
  • Budgeting
  • Administrative support
  • Data entry
  • MS Office
  • Blackbaud Raiser's Edge
Experience
08/2012 - CurrentSuncoast Humane SocietyEnglewood, FL
Director of Community Relations
  • Establish and deepen partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
  • Build and maintain corporate image, brand and identity.
  • Oversee thrift store services program, increasing productivity, sales and income.
  • Maintain volunteer database to track and report statistics and measure success.
  • Implement training programs to teach procedures for conducting volunteer activities and events.
  • Develop and incorporate community-based programs to meet various needs and monitor each program's effectiveness.
  • Present talks at community groups to promote organizational mission and programs.
  • Collaborate with team members to identify and accomplish agency objectives.
01/2008 - 08/2012Kohl's Department StorePort Charlotte, FL
Customer Service Area Supervisor
  • Directed company's program of engagement between employees and local nonprofit groups, with a priority given to children's charities.
  • Set up events, organized volunteer services, and helped groups with their grant applications.
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Managed department schedules to maximize coverage during peak hours.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
06/2004 - 01/2008Beall's Department StorePort Charlotte, FL
Visual Merchandiser
  • Managed visual displays for company to drive exposure and increase revenue.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Verified that all merchandising standards were maintained daily.
  • Kept current on market and product trends to effectively answer customer questions.
  • Recommended merchandise to customers based on needs and preferences.
Education and Training
2003Sparkill, NY
Bachelor of Arts DegreeSaint Thomas Aquinas College

Dual Major - Art & Psychology

Honors Program 1999-2003

Study Abroad - Oxford, England - Summer 2001

1999Pearl River, NY
High School DiplomaPearl River High School

National Honor Society

Pirettes

VAASA (Varsity Athletes Against Substance Abuse)

Accomplishments
  • Business and Professional Women of Florida: State Conference Winner - Young Careerist Speech Competition & Individual Development Speech Competition
  • Toastmasters International: Competent Communicator Award
  • Aggressively Friendly
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Resume Overview

Companies Worked For:

  • Suncoast Humane Society
  • Kohl's Department Store
  • Beall's Department Store

School Attended

  • Saint Thomas Aquinas College
  • Pearl River High School

Job Titles Held:

  • Director of Community Relations
  • Customer Service Area Supervisor
  • Visual Merchandiser

Degrees

  • Bachelor of Arts Degree
    High School Diploma

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