Director of Community Relations Resume Example
Experienced development professional with solid background in team leadership, community engagement and media relations. Market-savvy, analytical and well-coordinated in devising and implementing plans. Versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. Committed to identifying and leveraging opportunities for growth. Looking to devote skills to enhancing and serving my community.
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- Establish and deepen partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
- Build and maintain corporate image, brand and identity.
- Oversee thrift store services program, increasing productivity, sales and income.
- Maintain volunteer database to track and report statistics and measure success.
- Implement training programs to teach procedures for conducting volunteer activities and events.
- Develop and incorporate community-based programs to meet various needs and monitor each program's effectiveness.
- Present talks at community groups to promote organizational mission and programs.
- Collaborate with team members to identify and accomplish agency objectives.
- Directed company's program of engagement between employees and local nonprofit groups, with a priority given to children's charities.
- Set up events, organized volunteer services, and helped groups with their grant applications.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Managed department schedules to maximize coverage during peak hours.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Managed visual displays for company to drive exposure and increase revenue.
- Consistently put customers first by handling needs with sense of urgency and compassion.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Verified that all merchandising standards were maintained daily.
- Kept current on market and product trends to effectively answer customer questions.
- Recommended merchandise to customers based on needs and preferences.
Dual Major - Art & Psychology
Honors Program 1999-2003
Study Abroad - Oxford, England - Summer 2001
National Honor Society
Pirettes
VAASA (Varsity Athletes Against Substance Abuse)
- Business and Professional Women of Florida: State Conference Winner - Young Careerist Speech Competition & Individual Development Speech Competition
- Toastmasters International: Competent Communicator Award
- Aggressively Friendly
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Resume Overview
School Attended
- Saint Thomas Aquinas College
- Pearl River High School
Job Titles Held:
- Director of Community Relations
- Customer Service Area Supervisor
- Visual Merchandiser
Degrees
- Bachelor of Arts Degree
High School Diploma
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