Flexible hard worker ready to learn and contribute to team success. Results-focused in the Human Services professional with strength in Communication, Conflict resolution and team building. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Supportive Personality
Attentive to People
Clear Communication
Decision Making
Sound Judgment
Social Perceptiveness
Caring Companionship
Time Management
First Aid Certification
Critical Thinking
Team Collaboration
Progress Tracking
Problem Identification
Client Records Management
Relationship Building
CPR Certification
Independent Thinking
Documentation and Recordkeeping
Word Processing
Spreadsheet Tracking
Medication Administration
Emergency Response
Safety Compliance
Laptop and Tablet Operation
Accurate in Following Orders
Experience
Director of Community Habilitation, 04/2019 to 01/2021 Department Of Defense – Saint Helena, NE,
Applied concise time-management to meet deadlines.
Returned calls, emails and faxes according to departmental policy.
Answered calls and interacted with community members to provide information on advocacy services.
Acquired and maintained knowledge of with all Wildwood Programs policies and procedures.
Assisted individuals with navigating health care systems, appointments and classes.
Received processed and tracked patient documentation with speed and accuracy.
Created and oversaw training courses focused on team and community education.
Built strong and trusting rapport with clients and loved ones.
Acquired and maintained knowledge of with all Wildwoods policies and procedures.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Welcomed employees and guests, addressing needs with accurate information and support.
Managed administrative processes and prepared key reports and documentation.
Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
Conducted new employee orientation to introduce employees to policies, culture and objectives.
Delivered key projects on-time and on-budget by effectively managing resources and staff.
Advised managers on organizational policies and recommended needed changes.
Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
Documented information, created reports and generated tracking files.
Managed daily functions by leveraging leadership abilities and industry knowledge.
Implemented innovative employee incentive program to increase staff productivity.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Managed daily operations within the community and office by supporting continuous delivery of excellent services and care.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Provided effective quality control oversight and eliminated downtime to maximize revenue.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Rolled out branding strategies with effective training and front-line leadership of daily operations.
Pleasantly responded to questions and remedied concerns quickly, resulting in overall performance evaluations.
Prepared and disseminated public information.
Team Leader (assist Director), 05/1996 to 04/2019 Elsupermarkets – Lynwood, CA,
Oriented, trained, and directed staff to achieve objectives.
Managed schedules by completing work accurately and on time.
Handled incoming and outgoing mail, email and faxes.
Coached and guided direct reports on day-to-day operations and company policies and procedures.
Improved training to reduce knowledge gaps and eliminate performance roadblocks.
Cultivated and maintained positive relationships with employees and freelance personnel.
Liaised with stakeholders to address issues and implement solutions.
Directed special projects and daily operations.
Established budgets and tracked expenses to drive operational efficiency.
Produced and distributed memos, newsletters, email updates and other forms of communication.
Built strong community referral network.
Improved staff morale by optimizing workload to support work-life balance.
Developed department performance goals and methods for achieving milestones.
Created company's mission and vision statements to motivate employees.
Generated reports to provide data for corrective actions and improvements.
Oversaw purchasing and inventory to retain physical assets.
Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
Evaluated key business metrics and recommended adjustments to policies and procedures.
Advised clients about services and promotions to achieve goals.
Generated billing reports to meet strict deadlines.
Reached community census goals through outreach, lead generation and lead conversion.
Implemented billing procedures, audited and reconciled accounts and recorded transactions.
Created and enforced processes to boost company productivity.
Manger, 05/1991 to 04/1996 Schenectady ARC – City, STATE,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Collaborated with staff to maximize consumer satisfaction, streamline procedures and improve systems of care.
Evaluated staff by receiving, analyzing and incorporating feedback from job performance to implement action plans for programs improvements.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Adhered to policies and procedures to maintain regulatory and legal compliance.
Employed active listening and provided feedback to remedy employee conflicts.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Supervisor, 03/1987 to 05/1991 Rotterdam Plastics – City, STATE,
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Education and Training
GED: , Expected in 12/1987 Linton High School - Schenectady, GPA:
Accomplishments
Created highly effective new program( Comm Hab Connects) that significantly impacted efficiency and improved operations.
Developed relationships with new employees through trainings at orientation (Human Growth and development)
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