Director Of Commerce Operations resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Results-focused pet industry professional with strengths in data analytics and sales. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Sales territory growth
  • Service-driven sales
  • Market and competitive analysis
  • Consultative and relationship selling
  • Key account development
Education and Training
SUNY At Albany Albany, NY Expected in : Pre-Medicine - GPA :
SUNY Empire State College Saratoga Springs, NY Expected in : Psychology - GPA :
Karen Pryor Academy Massachussetts, Expected in 10/2020 Certified Training Partner : - GPA :
Carrier Enterprise - Director of Commerce Operations
Guaynabo, PR, 09/2021 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Elevated team performance via strategic planning and coaching.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved logistics and supply chain management by continuously reviewing systems and seeking out opportunities to reduce lost items, eliminate bottlenecks and enhance storage management.
  • Utilized web analytics tools to track and measure performance and made adjustments to improve retention and conversion.
  • Planned and implemented site content updates, merchandising of newly launched products, integrated campaigns and promotions.
  • Managed multiple, concurrent e-commerce projects in fast-paced environment.
  • Partnered with internal teams to design and implement new pages, assets and web tools.
  • Utilized Google Analytics to provide insights and deliver digital programs that maximized return on investment.
Staples - Key Accounts Executive
Bradenton, FL, 03/2021 - 08/2021
  • Provided information about new and existing promotions to retailers.
  • Maintained positive working relationships with retailers and representatives.
  • Increased product sales through targeted marketing campaigns.
  • Communicated with retailers to provide information on promotions and sales.
  • Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
  • Liaised between clients and management to provide client feedback and resolve inquiries.
  • Maximized retailer sales of products through experience marketing, providing exceptional customer service.
  • Formed and sustained strategic relationships with clients.
  • Generated regular sales reports for to analyze corrective action or continuous improvement.
Primal Pet Foods - Territory Sales Manager
City, STATE, 05/2018 - 03/2021
  • Analyzed potential to develop sales opportunities and call plan.
  • Researched and analyzed data and reports to identify trends and optimal sales strategies.
  • Managed expenses and time to maximize productivity.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Placed ISO's and promotions and answered customer questions in-person, through email and over phone to maximize customer service.
  • Did in person trainings on product features and benefits.
  • Fostered relationships with customers to expand customer base and retain business.
  • Demonstrated product features to align with customer needs.
  • Created and implemented store displays, promoting sales and growth.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Developed key customer relationships to increase sales.
Benson's Pet Center - Store Manager
City, STATE, 03/2011 - 05/2018
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Boosted sales by 10% YOY consistently by cultivating customer rapport and delivering superior customer service, never missing a sales goal.

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Resume Overview

School Attended

  • SUNY At Albany
  • SUNY Empire State College
  • Karen Pryor Academy

Job Titles Held:

  • Director of Commerce Operations
  • Key Accounts Executive
  • Territory Sales Manager
  • Store Manager


  • Some College (No Degree)
  • Some College (No Degree)
  • Certified Training Partner

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