Energetic Director of Client Services with 12 years experience in high-level executive support roles. Organized, professional dedicated, focused and resourceful extensive office operations and personnel organization expertise.
Seeking a role of increased responsibility and authority.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Results-oriented
Self-directed
Professional and mature
Resourceful
Dedicated team player
Proofreading
Understands grammar
Notary Public
Professional and mature
Microsoft Office proficiency
Excel spreadsheets
Results-oriented
Time management
Self-starter
Accomplishments
Excel I & II Seminar: Management Skills for New Supervisors
Seminar: How to Motivate, Manage, and Lead a Team
Seminar: How to Deal with Unacceptable Employee Behavior
Seminar: Essentials of Leadership.
Developing Extraordinary Leaders Seminar: Coaching for Success.
Developing Extraordinary Leaders
Promoted to Assistant Regional Finance Manager after 6 months of employment at Keyboard Acceptance.
Promoted to Team lead within 9 months of employment at Axcess Financial
Proficient with Microsoft word and Excel.
Handled all legal accounts for our region (Interacting with our attorneys), all bankruptcies, filed all claims and paperwork involved.
Increased office organization by developing more efficient to have Internet access installed on all assistants' computers for bankruptcy research.
Obtained my Notary Public License
Experience
2014 to 03/2016
Director of Client ServicesM3 Global Research – Durham, NC,
Opened the Office each day and used Ameriprise's Computer system to enter client data and upload applications and each client's sensitive and financial information.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Ordered supplies and took care of the needs of everyone in the office.
I am a Notary Public for Hamilton County
Dispersed incoming mail to correct recipients throughout the office.
I created a processing manual for the Administrative staff members and I was creating one for the Office Procedures. Had Client face to face, phone and computerinteractions daily using my skills with Microsoft word and excel
Trained myself on all new computer systems based procedures provided by Home office and trained the rest of the staff in these procedures.
Facilitated working relationships with co-tenants and building management.
Used administrative skills learned throughout my 23 years of work experience Clerical Support.
06/2013 to 03/2014
Temporary EmployeeTemple University – Harrisburg, PA,
At Ameritas, an Insurance Co.
I used Ameritas computer system to look up customers and matched the information with their incoming electronic file.
I would go through hundreds of documents per day and enter any data that was needed so that the process could continue to the loan specialist.
2002 to 2010
Technical Office CoordinatorAxcess Financial – City, STATE,
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Manage the day to day back office functions while providing team support through various efforts.
Compiled, created and distributed various reports to management, were maintained; performed similar actions for the supervised representative such as processing loans, servicing loans as well as making and taking phone calls when needed.
Participated and/or lead on special projects as required.
Coordinate the distribution and processing of refinances and responsible for the completion of daily paperwork and audits.
led a team 6 Customer Service Representatives who contacted customer base for refinancing purposes.
Help CSR's with incoming call load and refinancing loans.
Trained new employees.
Maintained Fax Maintenance and Hold Reports.
Created and Maintain. KPI Report: Bonus Program within the Loan Service Group.
Education
Expected in
High School Diploma: Computer Information Systems General DeVry Institute of Technology - Columbus, OH GPA: Computer Information Systems General
Expected in
: Forest Park High School - Forest Park, OH GPA:
Work History
to
Loan Service – ,
Skills
administrative skills, Administrative, Clerical, Client, Customer Service, Fax, financial, Home office, Insurance, excel, Office, Microsoft word, Notary Public, supply inventory, phone
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
