director of brand operations performance resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented Director with excellent operational knowledge and customer service skills. Specializing in creating a positive culture while building talent and producing excellent results in profitability and guest satisfaction. Experienced in building systems to consistently achieve challenging goals.

  • Senior leadership for 20 full service restaurants
  • P&L management over $70m while increasing EBITDA
  • Project management of building successful restaurant systems
  • Building and maintaining a Food Safety culture in all locations
  • Knowledgeable on HR systems, processes and adherence to labor laws
  • Development of management teams for succession planning
  • Creates a positive environment of all team members and guests
  • Consistent communication with Field Leaders and Management on performance and goals
  • New Store development, hiring, training and execution
  • Ability to work with cross-functional teams in HR, Marketing, finance, training and executive level
  • Solid relationships with corporate and franchise teams
Work History
Director of Operations, 03/2022 - Current
Goodwill/Easter Seals Minnesota , , Ohio
  • Oversees operations of 32 including sales initiatives, budgets, labor, COGs, food safety and marketing
  • Direct supervisor to 4 regional managers
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Creates regional goals for food safety and training
  • Developed a operational scorecard to rank performance of all restaurants
  • Main point of contact for all HR related concerns and questions
  • Developed a talent review program using the 9-Box system
  • Successfully managed five remodels with average sales increase of 14.5%
  • Leads talent development with managers of 8 newly acquired franchise locations
  • Created talent pipeline and leadership development program for succession planning

Director of Brand Operations Performance, 07/2018 - 02/2022
Lupoli , , Remote, OH

  • Lead a team to effectively conduct evaluations of performance in company and Franchise owned restaurants in 48 states. Ensure high level of calibration and alignment among all Performance Managers to ensure restaurants are assessed in fair and consistent manner throughout system
  • Partner with Regional Directors, District Managers and Field Training Managers on gaps in operations, cleanliness, food safety while focusing on ways to improve
  • Create, build and manage internal evaluations including the Quality, Service and Cleanliness(QSC) audit, brand roll-outs, training and new restaurant openings
  • Hold Regional meetings on market performance and trends while coaching on best practices including rollouts, new restaurant openings and overall performance
  • Ensure all action plans are completed and approved in a timely manner by District Managers
  • Manage food safety practices and Eco Sure auditing
  • Manage schedules and travel for all Performance Managers
  • Function as subject matter expert regarding all operations standards, systems, processes, and tools.
  • Work closely with training department on operational gaps
  • Establish, build, and maintain positive working relationships with company and franchise management teams and Franchisees of Record.
  • Ensure the effective use of company resources, achievement of G&A budget, and adherence to company spending and travel policies.
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork with Chief Operating Officer and Divisional Vice Presidents.
District Manager, 12/2012 - 07/2018
Buffalo Wild Wings , , Cincinnati, Kentucky, Tennessee
  • Manages ongoing quality assurance and compliance efforts within restaurant. This includes ensuring safe working environment, compliance to RAS/SSA/SSF and Eco Sure standards, in addition to federal, state and local laws.
  • Perform restaurant audits to ensure policies and procedures are followed for proper care and maintenance of equipment and facilities.
  • Ensures that each GM upholds standards and reputation of BWW Brand, while
    enhancing Guest and Team Member experience.
  • Partner with TMS Business Partners to coach restaurant leaders on team member recruiting, development, performance management, and retention in order to ensure restaurant is properly staffed, turnover goals are met and succession planning is in place.
  • Effectively and efficiently cascades information to General Managers so that company initiatives, programs and key focus areas are understood and executed
    Provides guidance on effective restaurant visits ensuring that team, guest, quality of
    operations and sales and profits are all part of each visit.
  • Translates overall business strategy into day-to-day execution, providing coaching and feedback to management teams.
  • Provides oversight of planning, preparation and performance analysis of all restaurant P &L’s in assigned area of responsibility.
  • Utilizes data and provides direction to management teams to effectively engage with and retain Team Members and Managers in accordance with turnover goals.
  • Builds organizational talent and bench strength by promoting development of internal leaders, as well as championing identification and attraction of high potential external candidates and supporting all hourly and MIT training programs.
  • Ensures local restaurant marketing plans are in place for each restaurant.
    Cultivates high performance and accountability culture while collaborating with all support roles and Home Office.
Training General Manager, 10/2009 - 12/2012
Buffalo Wild Wings , , Cincinnati, OH
Assistant General Manager, 06/2007 - 10/2009
Company Name , , Cincinnati, OH
Bachelor of Arts: Business Management, Expected in 05/2003
Kent State University - Kent, OH,
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Kent State University

Job Titles Held:

  • Director of Operations
  • Director of Brand Operations Performance
  • District Manager
  • Training General Manager
  • Assistant General Manager


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: