Highly motivated, results driven, client focused Director/Vice-President, that is responsible for managing costs, maintaining and growing revenue while building relationships with clients and creating a team of quality performers.
Skill Highlights
Small business development
Project management
Leadership/communication skills
Client account management
Human resources
Customer-oriented
Self-motivated
Core Accomplishments
Small Business Development:
Worked with "One Owner" business
Doubled number of bills processed from 5,000-10,000
Increased revenue by 40%
Worked with Human Resources, and I.T. to improve processes and efficiencies
Project Management:
Successful Implementation of bill review and pharmacy services to new clients which resulted in generating not only revenue but also great relations with the client; implementation of new billing system that improved turn a round time of billing for providers and clients
Operations Management:
Managed Operations from 50 to 150 employees in Medical field
Handled Operations of Bill Review & Auditing Program, Pharmacy Program, Utilization Program, Durable Medical Equipment Program
Client Management:
Responsible for success of Client Management Team which entailed number of visits, services sold and liason between client and Operations
Built relationships with Clients to retain as a customer and boost sales
Retention of client is 99%
Professional Experience
2015 to 02/2017
Director of Ancillary ServicesEssex Property Trust – Milpitas, CA,
Management of daily operations of the Pharmacy (Rx) program, Durable Medical Equipment (DME) program and Maritime Program Coordinate training and implementation of Rx Equip system to all customers Create efficiencies within the Rx Equip system Write policies and procedures of daily processes Work with IT to create an interactive DME system Implementation of new RX and DME business Demonstrate and Train External Users Responsible for retention of clients Solve concerns and issues of clients Monitor revenue and report trends.
Business Solutions Group-Operations Responsible for Bill Review, Utilization Management and Client Services for Workers Compensation line of business.
Three locations: Alabama, Iowa, and Texas Managed Client Services/Client Retention Participated in Client Presentations as needed by Sales Team Interact closely with department Directors in developing and implementing budgets, projects, and goals.
Instrumental in making changes in the operation offices by creating performance goals, assessing processes and continually reviewing workflow opportunities for a more efficient operational performance Managed all Directors and Managers within Bill Review, Utilization Management and Client Services (up to 75 employees) Handle Client calls when escalated to Management Quarterly Stewardship meetings with Clients on site to review previous quarters statistics and offer products that would enhance their business Monitor Revenue and assess trends for forecasting the following budget year Implementations of New Clients as Project Manager for Operations Problem solving within all Operational Areas Created relationships with Clients and other Executives within the industry Mentored Managers and Directors in managing employees and processes.
2006 to 2010
Chief Operations OfficerSouthern Nevada Health District – Las Vegas, NV,
Ensure that operational goals of the Company are met and that the Customer expectations are exceeded.
Interact closely with department directors in developing and following budgets, projects, and goals.
Responsible for 50 employees to include, Accounting, IT, Bill Review, Utilization Management, Human Resources and Pharmacy Program Led Sales and Operation Teams to implement and support new clients and monitored the handling of issues or concerns with current clients Attended National Conferences with Sales Team Reported directly to Owner of Company Participated in Completion of RFC.
01/2004 to 01/2006
Bill Review DirectorSava Senior Care – Durango, CO,
Ensured that the entire bill review staff was current on all PPO issues and changes.
Responsible for reviewing state rule changes for Workers Compensation and communicating changes to staff.
Tested the system after updates to ensure that the system was working and fee schedules were being updated properly.
Performed upper level audits of complicated bills.
Administered formal and informal customer satisfaction surveys.
Project Manager for new client set-up, history conversions, EDI's, and on-site operations.
Responsible for 20 employees.
2000 to 2004
Corporate Business Office DirectorBaptist Health Systems – City, STATE,
Handled all customer service and collections for 4 hospitals along with hospital based physicians and Surgery Center Responsible for all posting, refunds and insurance billing for all facilities Responsible for combining multi offices into a Corporate Office Responsible for 100 employees within the Business Office with 4 Managers Responsible for creating efficiencies within Insurance Billing with emphasis on collection of outstanding receivables Responsible for combining multiple Business Offices into a Corporate Business office.
01/1998 to 11/1999
Business Office DirectorBaptist Medical Center – City, STATE,
Handled all customer service and collections.
Responsible for all posting, refunds, and insurance billing for Baptist Medical Center and Baptist Surgery Center Worked very closely with Admitting/Registration Staff to ensure that in- take information flows correctly to billing staff and collection department Responsible for reviewing Medicare and Medicaid regulations for hospitals and surgery centers.
Responsible for Accounts Receivable Goals Solve patient issues and concerns Worked with Vendors to negotiate best rates possible.
1997 to 1998
Business Office Assistant DirectorBaptist Medical Center – City, STATE,
Handled all customer service and collections for Baptist Medical Center and Baptist Surgery Center Responsible for all posting, refunds, and insurance billing.
Responsible for hiring and termination of employees within the Business Office Responsible for meeting Accounts Receivable goals Reported directly to Chief Financial Officer.
01/1989 to 01/1997
Assistant Director of Patient AccountsBaptist Medical Center – City, STATE,
Responsible for all collections, posting, refunds and insurance billing of Baptist Medical Center and Baptist Surgery Center.
Center.
Education
Expected in 1993
B.S: Business Management Auburn University of Montgomery - Montgomery, AL GPA:
Business Management
Skills
Accounting, Accounts Receivable, Billing, Budgets, Business Solutions, Conferences, Clients, Customer satisfaction, Customer service, EDI, Financial, Forecasting, Hiring, Human Resources,Managing staff, policies and procedures, Presentations, Problem solving, Survey clients
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