Motivated Executive Manager offering 20 years of experience in business management with 18 years in retail. Expertise
in fostering positive work environments, with a passion for employee development, recruiting, and driving sales through excellent customer service and merchandising. Highly driven to achieve company goals.
Leadership/communication skills Performance Management
Employee relations Budget Management
Training and development Merchandising
Recruiting and hiring Results-oriented
Director of Administrative Operations January 2015 to April 2016H&H Enterprises - Las Vegas, NV
Managed personnel, training and labor relations activities for entire company and provided analysis and recommendations for human resource issues.
Developed a succession plan program and facilitated succession planning meetings with upper management.
Directed strategic initiatives in sales and marketing achieving a record year of over $30M in sales.
Increased profits by developing and managing multiple divisions of the company to include human resources, sales, marketing and customer service.
Initiated programs that standardized employee training and development leading to an increase in sales and customer satisfaction.
Recommended, developed and facilitated company training programs for department leads, supervisors and managers.
Implemented company recognition programs to include safety and anniversary luncheons and sales and customer service drawings.
Negotiated employee health benefits while coordinating and facilitating enrollment meetings.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Reviewed, edited and provided comments on the adequacy of various documents to include customer agreements and employee coaching, counseling and performance.
Revised employee handbook and company policies to create fair and consistent HR policies and procedures.
Enhanced, developed and implemented improved employees benefit programs.
Active liaison between employees and top management while reporting directly to the CEO.
Designed layouts for trade show booths and implemented trade show merchandising standards.
Human Resources Manager March 2014 to January 2015H&H Enterprises - Las Vegas, NV
Advised top management on appropriate employee corrective actions and organizational policy matters and recommend needed changes.
Identified staff vacancies and recruited, administered assessments, interviewed and selected applicants.
Coordinated job fairs for hourly employees.
Facilitated human resource training for employees to include conflict management, harassment and ADA.
Conducted new employee orientation and safety training.
Conducted investigations and responded to employee issues and concerns.
Developed a streamline approach to employee accidents and trained all supervisors and managers on how to respond to employee safety and accident incidents.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Created and modified policies for the company and job descriptions within all departments.
Store Manager October 2003 to March 2014Kohl's Department Store - Henderson, NV
Managed $26M in annual sales and up to $14M in inventory while overseeing entire store operations.
Recognized for having the #1 associate engagement score and lowest employee turnover in the Southwest Territory.
Honored with being named the "Master Trainer" for a district of twelve stores by ensuring all executives and managers within the district were 100% trained on current leadership programs and company initiatives.
Conducted classroom presentations, job fairs and interviews on college campuses and successfully recruited, hired and trained interns and managers in training.
Developed creative recognition programs and coordinated associate events that fostered a positive work environment.
Lead multiple store teams in opening new stores and remodeling existing stores in Nevada and Utah.
Successfully lead and launched new beauty departments in multiple stores as the District Beauty Manager.
Researched current and past business performance using online systems and available reports.
Shopped competition to identify opportunities, labels and trends.
Effectively communicated and coordinated execution of total store merchandising standards.
Regional Executive Recruiter January 2000 to October 2003Kohl's Department Store - Dallas, TX
Developed sourcing, hiring and recruiting strategies throughout 8 markets in 3 states to staff over 100 new executive managers.
Managed all phases of recruitment at the executive management level to include sourcing, interviewing, job offers, employment contracts, benefit administration and initial training for new managers.
Lead talent building and succession planning meetings to determine training and staffing needs for the region.
District Manager of Associate July 1998 to January 2000Kohl's Department Store - Dallas, TX
Managed recruitment, retention and employee training for twenty-five stores.
Developed exciting and fun employee recognition programs which led to reduced employee turnover.
Facilitated training to supervisors and managers on interviewing techniques, hiring strategies, leadership and employee engagement.
Coordinated career fairs at various store locations and educational institutes.
Human Resources and Operations Assistant Store Manager July 1996 to July 1998Kohl's Department Store - Detroit, MI
Managed all aspects of hiring, initial training, employee records, payroll and scheduling.
Coordinated employee activities and events by leading an "Associates in Action" committee.
Administered employee benefits, compensation and performance appraisals.
Accurately maintained employee files and records in HRIS management system.
Managed store maintenance and stockroom facilities.
Bachelor of Arts : Fashion Merchandising Business AdministrationFashion Merchandising Business Administration
Bowling Green State University Bowling Green, OH Alpha Phi, Vice President of Fraternity Education Affiliations SHRM-Society for Human Resource Management Southern Nevada SHRM Las Vegas Alpha Phi Alumnae Chapter