Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Jessica is a proven leader in professional services, managed and cloud services. Jessica champions change through innovating existing service delivery models and creating new revenue streams/lines of business. Jessica has accomplished creating and scaling Kronos Cloud Services (Kronos' fastest growing business in company history). Jessica has direct experience and skills in enterprise sales, business development, building relationships, organizational planning, technical delivery and operational management, and financial budgeting and management. Jessica has traveled extensively to develop global experience working with small, medium, and enterprise organizations in many industries in a variety of capacities including implementing, managing, and hosting enterprise solutions.

Skill Highlights
  • Business development
  • Building and maintaining key relationships
  • Leading new, rapid growth business divisions
  • Sound financial management
  • Attracting and retaining quality professionals
  • Negotiating complex legal / business issues
  • Thought leadership in Cloud Services and Managed Services
  • Influencing people
Core Accomplishments
  • Launched Kronos Cloud Services (2009) and continue to grow the fastest growing line of business in Kronos history (FY13 - $50M revenue and 40% margin).
  • Lead sales and business development of over $150M in total recurring contract revenue for cloud services.
  • Launched Application Management Services (2006) representing Kronos Incorporated first ever launch into formal managed services.
  • Present at multiple industry conferences on adoption of cloud services and best practices for launching managed services.
  • Developed the first global integrated service delivery team in Kronos history.
  • Lead cross functional business planning for managed services and cloud services business within Kronos overall business strategy.
  • Directly responsible for launching six data centers to support and manage the Kronos Cloud and managing above SLA performance goals.
  • Managed to grow the business and keep higher than industry practice customer retention rates.
  • Serve on multiple multi-national enterprise services implementation steering committees.
  • Provide engineering enhancement recommendations to shape/accelerate cloud service business growth.
Professional Experience
Director, Cloud Services, 05/2009 - 06/2013
Comcast Hamilton, NJ,
  • Responsible for achieving bookings, revenue, and margin ($100M, $35M annually, and $14M annually, respectively).
  • Grew team to 120 employees in four countries to support Kronos Cloud Services
  • Drive the business model since 2009 inception
  • Launched data centers in US, Canada, and UK
  • Engaged in selling to the largest and most complex customers
  • Awarded LegendMakers for top performing service executive two years
Global Professional Services Director, 09/2007 - 05/2009
Unity Technologies New York, NY,
  • Responsible for achieving $15M annual service revenue (30% margin)
  • Led direct team of 40 to implement many enterprise wide deployments of Kronos in over 50 countries.
  • Implemented Kronos in several countries for the first time ever in Kronos history.
  • Awarded LegendMakers for top performing service director for two years.
Practice Manager, Professional Services, 10/2004 - 09/2007
Providence Health & Services Beaverton, OR,
  • Led US based professional services team and grew from 4 to 28 direct billable headcount.
  • First practice manager in Kronos to consistently deliver greater than $1M in revenue per month on a consistent basis.
  • Launched Kronos Application Management Services and extended services relationship beyond initial implementation to include ongoing recurring managed services.
Manager, Solutions Engineering, 2003 - 10/2004
Clarivate Plc Salt Lake City, UT,
  • Led a team of 5 responsible for developing and positioning hosting and remote managed services solutions for enterprise applications (PeopleSoft/Kronos/Oracle).
  • Directly involved in largest and most complex sales opportunities.
  • Expanded hosting delivery model to launch PeopleSoft Remote Application Management Services.
Senior Solutions Engineer, 2001 - 2003
USinternetworking (acquired By AT&T) City, STATE,
  • Directly support sales teams developing value proposition, solution proposal, and pricing for hosted solutions.
  • Actively participate and negotiate hosting agreements with prospects.
Product Manager/Development, 01/2000 - 2001
USinternetworking (acquired By AT&T) City, STATE,
  • Developed PeopleSoft hosting solution offering and service platform for USinternetworking.
  • Provided subject matter expertise in infrastructure management presentations and planning activities for business growth.
  • Led the implementation of critical business and availability monitoring for PeopleSoft hosted solutions.
Consultant, 1997 - 01/2000
PricewaterhouseCoopers City, STATE,
  • Provided key consulting and implementation of Y2K Cobol programming modifications to utility billing systems on large US based utility industry customers.
  • Key infrastructure consultant developing and deploying a wide variety of infrastructure projects for fortune 500 multinational organizations (including disaster recovery for enterprise applications, citrix platforms, interface strategies, patch and maintenance/managements strategies and procedures, change control processes and procedures).
  • Served as lead infrastructure consultant on a variety of large multinational PeopleSoft implementations.
  • Acted as primary PeopleSoft Technical Administrator for several client projects of varying complexities.
MBA: Finance, Expected in
Johns Hopkins University - Baltimore, MD
Bachelor of Arts: Psychology, Expected in
Washington College - Baltimore, MD
  • KronosWorks Conference - Orlando, FL; November 2013: "Kronos Cloud Tour"
  • Society of Human Resource Management (SHRM) Annual Conference - Chicago, IL; June 2013: "Human Resources Moves to the Cloud"
  • American Payroll Association (APA)Annual Congress - Dallas, TX; May 2013: "Payroll Moves to the Cloud"
  • Kronos Techknowledgy Conference - Mexico City, Mexico; March 2012: "Kronos Cloud Services"
  • Kronos Engineering Conference - New York, NY; January 2012: "Kronos Cloud Services"
  • KronosWorks Conference - Orlando, FL; November 2012: "Kronos Managed Services"
  • Technology Services Industry Association (TSIA) Conference - Las Vegas, NV; October 2011: "Services You Expect: Best Practices in Operating and Growing a Managed Services / Cloud Services Organization"
  • KronosWorks Conference - Las Vegas, NV; November 2011: "Best Practices for Managing Kronos Applications"

Direct experience working on projects and solutions spanning multiple employers and years. The following client list represents a sample of specific customers with direct engagements.

Manufacturing Clients

  • Sunoco
  • Applied Materials
  • General Electric (multiple divisions, multiple countries)
  • Honeywell
  • Johnson & Johnson
  • Bausch & Lomb
  • Siemens
  • Phillips Electronics
  • Mitsubishi
  • Samsung
  • Whirlpool
  • Black and Decker (Stanley)
  • Bombardier
  • Caterpillar
  • Corning
  • Perdue
  • Sony

Healthcare Clients

  • Ascension Health
  • Johns Hopkins Health System
  • Henry Ford Medical Center
  • Concentra
  • Senior Lifestyle Management
  • Mayo Clinic
  • Catholic Health System

Retail Clients

  • Lowe's
  • Home Depot
  • Best Buy
  • Tommy Bahama
  • Nike
  • Tiffany & Co.
  • Marriott
  • Wyndham
  • Starbucks
  • Noodles & Company
  • Red Robin
  • Toys R Us
  • Wegman's
  • IKEA
  • Amazon
  • Cinemark

Services and Distribution Clients

  • Visa
  • Fifth Third Bank
  • Iron Mountain
  • DHL
  • IBM
  • Jefferies & Company
  • Cardinal Health
  • Manpower
  • ServiceMaster
  • YMCA (multiple)
  • Santander
  • XM/Sirius
  • Bank of New York
Additional Information

Howard County Boys and Girls Youth Lacrosse Coach; 2008 - Current

Howard County Youth Lacrosse Goalie Academy Director; 2010 - Current

Maryland Masters League Club Lacrosse Team; 1997 - Current

President, Washington College Men's Lacrosse Alumni Association; 2013 - Current

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School Attended

  • Johns Hopkins University
  • Washington College

Job Titles Held:

  • Director, Cloud Services
  • Global Professional Services Director
  • Practice Manager, Professional Services
  • Manager, Solutions Engineering
  • Senior Solutions Engineer
  • Product Manager/Development
  • Consultant


  • MBA
  • Bachelor of Arts

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