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Dining Facility Aide I Resume Example

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DINING FACILITY AIDE I
Career Overview

•Professional customer service representative offering: 14 years of experience providing customer support in busy call center environments for financial and insurance industry employers

•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

•Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes

•Worked for Wachovia Bank, NA (Now Wells Fargo) from 08/199-05/2004 as a Sales Banker


Core Strengths
  • Microsoft Office Proficient
  • Type 40Wpm
  • Experienced in Banking and Sales (6yrs)
  • Telecommunication skills
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Customer service expert
  • Adaptive team player
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Dining Facility Aide I
July 2014 to October 2014 Johnson Food Services, LLC － Fort Jackson, SC
  • • Evaluate and inspect food for flavor and hygiene before serving
  • • Serve food to patrons
  • • Merchandise food and beverage items for serving efficiently
  • • Oversee preparation and serving of food in order to provide healthy and nutritious food
  • • Receive and stock supplies and maintain inventory
  • • Clear tables and clean soiled dishes
  • • Report needed food items and supplies to the management
Member Service Representative I
June 2010 to March 2013 Blue Cross Blue Shield of SC － Columbia, SC
  • Explained to members their benefit information on their policies & coverage Sent out secured documents, faxed out request, researched information Mailed out request, and explained claims (explanation of benefits) in detail
  • Provided doctor's offices and hospitals with benefits information on our members
  • Verified member's coverage information for hospitals and doctor's office
  • Followed a Ulysses trained format for customer service & followed Hippa Guidelines
  • Explained the claims for prescription coverage to members
  • Assisted pharmacies with processing prescription claims when needed
  • Assisted members with specialty pharmaceutical company to get prescriptions filled.
Dental Assistant/ Medical Receptionist
February 2008 to June 2009 Dr. Kyong H. Kim Family Dentistry － Columbia, SC
  • Answered the telephone in the office
  • Assisted the Dentist office with filing and billing information
  • Assured that the front of the office was clean every morning
  • Checked the answering machine for messages
  • Assisted the doctor with patients during dental procedures as needed
  • Mailed out reminder cards for appointments
  • Contacted customers within 24 hours of their appointment with the doctor.
Dental Assistant I/ X-Ray Department Supervisor
November 2007 to January 2008 Happy Teeth, LLC － Columbia, SC
  • Welcomed patients to the clinic while maintaining professional
  • Assisted children to feel calm and relaxed
  • Supervised the X-ray department for this office
  • Guided patients to the X-ray area and taking their X-rays
  • Developed X-rays through our digital machine Sordex
  • Escorted the patients to their chair to get their teeth cleaned and polished
  • Charted exams of dental status for the doctors
  • Chair-side assisting for the doctors
  • Sterilized instruments as needed.
Dental Assistant I
December 2006 to December 2007 Kool Smiles － Columbia, SC
  • Greeted patients & made them feel calm
  • Took digital X-rays for diagnosis
  • Assisted the dentist during procedures
  • Mixed and filled materials cleaned and sterilized equipment
  • Utilized Boomerang system to chart for the doctors
  • Consulted with the parents about their children treatment after procedure.
Sales Banker
July 2005 to August 2006 SunTrust Bank － Columbia, GA
  • Recommended additional accounts
  • Provided customers with account information
  • Examined customers accounts to help explain their account detail
  • Contained rapport with the customers, while recommending new account products
  • Provided customers access to phone numbers to locate other departments
Educational Background
Expanded Duty Dental Assistant Certification 2006 : Dental Assisting, 2006 Medix School － Smyrna, Georgia, United States
Skills
  • Banking
  • Insurance Benefits
  • Billing
  • Call center
  • Filing Charts
  • Customer service trained C
  • Customer support
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Sales
  • Spreadsheet
  • Type 45Wpm
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Resume Overview

Companies Worked For:

  • Johnson Food Services, LLC
  • Blue Cross Blue Shield of SC
  • Dr. Kyong H. Kim Family Dentistry
  • Happy Teeth, LLC
  • Kool Smiles
  • SunTrust Bank

School Attended

  • Medix School

Job Titles Held:

  • Dining Facility Aide I
  • Member Service Representative I
  • Dental Assistant/ Medical Receptionist
  • Dental Assistant I/ X-Ray Department Supervisor
  • Dental Assistant I
  • Sales Banker

Degrees

  • Expanded Duty Dental Assistant Certification 2006 : Dental Assisting , 2006

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