•Professional customer service representative offering: 14 years of experience providing customer support in busy call center environments for financial and insurance industry employers
•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
•Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
•Worked for Wachovia Bank, NA (Now Wells Fargo) from 08/199-05/2004 as a Sales Banker
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