digital content moderator resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Creative Teammate with 3+ years of experience working and collaborating with others teams in remote environments generating and executing client expectations & ideas. Resourceful expert at implementing and developing focused strategies as approved by clients, authoring strong content and ensuring all client goals and expectations are always achieved. Diligent analyst & detail oriented of trends to measure success and guide future content creation.
Skills
Bilingual and fluent writing and speaking in the English and Spanish language.
Google Workspace experienced
Strong attention to detail
Consensus-building and teamwork
Leadership and task delegation
Multitasking proficiency ensuring implementation of tools required for tasks at hand.
Flexible attitude to consistently adhere to changing job requirements
Critical thinking in order to be able to solve problems and issues as they might appear
Strong work ethic
Relationship building to ensure client and company goals are always met according to expected metrics.
Experience
Digital Content Moderator , 06/2018 - Current Stanley Black & Decker, Inc. – Corpus Christi, TX,
Privileged to sit in on client meetings with Facebook which whom our contract is with, and able to hear directly what new updates were being put into affect.
Tasked with summarizing new implementations and sending out emails, group-chats to the team to ensure everyone is aligned when my Team Lead is busy with admin work or coaching's with other teammates.
Afforded trust to be assigned to several different queues while working on the Facebook Contract, such as Political BI, Spanish BI, Brexit BI and Offensive Content Integrity.
Analyzed and observed digital media landscape for trends and ideas.
Asses performance of content by capturing and assessing analytics figures.
Oversaw content management systems adhering to weekly updates & monitored content to increase capture rate of key material, & nothing was missed
Collaborated with team and other departments to ensure all are in alignment with clients updates.
Trusted by team lead to function as a Subject Matter Expert to proactively help teammates, or to capture questionable or ambiguous material that could be presented to the client during Client/ Project Manager meetings.
Technical Support Representative, 01/2018 - 06/2018 Superior Plus Energy Services – Hudson, NH,
Maintained a positive attitude during all customer facing interactions, in an effort to provide an enjoyable and memorable experience.
Assisted customers with various types of technical issues via email, live chat and telephone.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Input customer service orders and tracked orders through to completion.
Informed senior leadership of product development issues discovered via technical support calls with customers.
Managed customer system updates, informing clients of installation progress stages.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Operations Supervisor, 01/2017 - 01/2018 Accel Entertainment, Inc. – Champaign, IL,
Trained, mentored and motivated employees to maximize team productivity.
Maintained safety and emergency readiness among personnel.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Built upon established practice standards to improve operational performance and reduce labor costs.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Trained, managed and motivated employees to promote professional skill development.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Brand Ambassador, 01/2016 - 01/2017 Texas Tamale Co – City, STATE,
While the company was based in Houston, I had the privilege to work remotely and represent in the San Antonio area, while still reporting back to corporate updating them with any new developments such as product orders, new client acquisitions, and customer concerns.
In a client-facing role I developed the skills necessary to increase sales. Asking the correct open-ended questions, creating a warm and welcoming environment, having in depth knowledge of all products to better provide exceptional service to all prospected clients and customers.
Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Met and exceeded goals for high-volume personal sales through clientele development and product knowledge. Through these efforts I built lasting relationships with store managers and personalized future clientele development.
Traveled to retail stores, and professionally represented the company while fostering relations with management in order to further brand outreach.
Education and Training
: Information Technology, Expected in - Northwest Vista College - San Antonio, TX GPA: Status -
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