Enthusiastic editor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of grammar and language and training in Google Drive, Adobe, and Microsoft Programs. Strong editing, writing, and communication skills as well as researching broad range of content. Knowledgeable in online content design and project coordination. Motivated to learn, grow and excel in the writing field.
Skills
SEO best practices
Content editing
Adobe Creative Suite
Research
Google Analytics
Social Media administration
Blogging
Content sourcing
Copywriting and editing
Education
Eastern Connecticut State UniversityWillimantic, CTExpected in ā āNo Degree:English - GPA:
Trumbull High SchoolTrumbull, CTExpected in 06/2016 ā āHigh School Diploma: - GPA:
Work History
Avenues - Digital Content Coordinator San Jose, CA, 11/2019 - Current
Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
Created spreadsheets using Microsoft Excel and Google Sheets for daily, weekly and monthly reporting.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced atmosphere.
Collaborated with online magazine editors for six different magazines to achieve image alt text writing, Photoshop editing, and final proofreading before each issue of the magazine went live online.
Assisted in answering fan mail letters to children's historical fiction author, Lauren Tarshis.
Created online quizzes and activities using Google Forms, and linking them to their respective articles on each magazine's website.
Blessing Health System - Admissions Counselor Keokuk, IA, 05/2019 - 07/2019
Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
Assessed student interests and skills and provided strategic information about pursuing suitable courses.
Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
Increased interdepartmental relationships within university to improve student success.
Maintained student database and electronic records for each student contact.
Provided comprehensive support services encompassing career and personal goals of student.
Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
Security Finance - Customer Service Representative Freeport, IL, 06/2017 - 05/2019
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Responded to customer requests for products, services and company information.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Learned Western Union Agent and Lottery Attendant positions and provided backup at key times.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Colliers International - Sales Associate Atlanta, GA, 05/2017 - 09/2017
Engaged with customers to effectively build rapport and lasting relationships.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Prepared merchandise for sales floor by pricing or tagging.
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