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Digital Communications Project Manager Resume Example

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DIGITAL COMMUNICATIONS PROJECT MANAGER
Summary
Highly organized Communications Specialist with 11 years in the communications field. Areas of expertise include web and video production, public speaking and project management.
Highlights
  • Deadline-driven
  • Strategic planning
  • Exceptional problem solver
  • Event planning
  • Skilled multi-tasker
  • Focused and driven
  • Dedicated team player
  • Positive attitude
Experience
04/2014 to Current
Digital Communications Project ManagerAVI-SPL onsite at Dow Chemical － Midland, MI
  • Manage a productive team of web technicians and developers to execute timely, quality and effective sites based on the scope and strategy of the client.
  • Launch significant digital projects for Dow's key businesses.
  • Serve as liaison between staff and Dow client earning their confidence with reliable follow-through and clear communication.
  • Recognized for consistently delivering on-time, quality executed projects despite downsizing and internal reorganizational conflicts.
08/2011 to 04/2014
Corporate Video Production SpecialistAVI-SPL onsite at Dow Chemical － Midland, MI
  • Produce external and internal corporate story-telling, training and messaging video projects for Dow clients.
  • Conceptualize with Creative Director and client to deliver impactful pieces meeting their strategic goals.
  • Collaborate with key stakeholders and provide input on crafting messaging, scripting and supporting visuals.
  • Oversee workflow from concept to completion, ensuring smooth operation of processes and project execution.
  • Support in-studio and remote field media pre and post-production activities.
03/2010 to 08/2011
Corporate Travel BuyerMorley Companies － Saginaw, MI
  • Served as liaison and lead for business meeting, program series and incentive travel operations for Fortune 100 clients.
  • Create proposal summaries for client review based on thorough research for domestic and international destinations based on the client's needs.
  • Proactively negotiate all program concessions, pricing and legal verbiage pertaining to the contract.
10/2009 to 03/2010
CRS Sales Agent for GM Dealer Business CenterMorley Companies － Saginaw, MI
  • Resolved General Motor dealer issues regarding incentive compatibility, credit/debits and payment status on current/expired incentive programs in a call center atmosphere.
  • Facilitate delivery transactions and inventory transfers across dealerships in the U.S.
  • Assist dealers with navigational inquiries using GM Global Connect web applications.
  • Lead agent with maximum call volume and highest dealer satisfaction ratings.
01/2009 to 10/2009
Jaguar Land Rover AgentMorley Companies － Saginaw, MI
  • Conduct outbound customer satisfaction surveys for J.D.Power & Associates on behalf of Jaguar and Land Rover in a call center atmosphere.
  • Ensure exceptional communication and maintained pleasant demeanor despite industry prejudices.
  • Transcribe completed audio surveys at a rate of 60 WPM.
03/2008 to 09/2008
RVDC-Repurchase CoordinatorMorley Companies － Saginaw, MI
  • Serve as liaison and coordinator between General Motors Customers, dealerships, attorneys and The Better Business Bureau during Repurchase and Lemon Law casework.
  • Resolve and negotiate disputes between all involved parties.
  • Lead member of the team with highest case resolution, customer satisfaction, and on-time metrics.
07/2006 to 03/2008
Sales ConsultantLabadie Auto Company － Bay City, MI
  • Strengthen the dealership and automaker reputation and brand by providing extraordinary expertise on new and used car inventory to consumers.
  • Develop and build strong customer satisfaction and loyalty by implementing excellent customer service models.
  • Meet and exceed monthly sales goal and profit objectives leading to upper management recognition.
08/2005 to 04/2006
Product Presenter for The North American Auto ShowsGail & Rice Productions － Southfield, MI
  • Narrate English and Spanish scripts for indicated Daimler-Chrysler Jeep vehicles at North American Auto Shows nationwide.
  • Generate and engage interest in the Jeep line up by conducting tours of the vehicles and providing one-on-one technical expertise.
08/2004 to 04/2006
Membership Services CoordinatorMI Hispanic Chamber of Commerce － Southfield, MI
  • Build membership growth by planning, hosting and implementing events and networking opportunities geared towards corporate executives and small business owners.
  • Publish a quarterly bilingual newsletter and weekly e-newsletter to promote active members and generate interest in new membership.
  • Participate actively in other community and business events to create interest in the MHCC.
Education
2005
Bachelor of Arts: International Studies & Communications - Spanish ConcentrationThe University of Michigan － Dearborn, MIGPA: with Academic Distinction
Skills
Voice Over Recordings, Video, Call Center, Creative Concepts, Client Interaction, Customer Satisfaction, Sales, Negotiations, Processes, Proposals, Quality, Research, Scripting, Spanish, Strategy, 60 WPM, Digital, Writing
Additional Information
  • Dow Enabling Customer Success Award, 2015; Dow Coating Materials Recognition Award, 2013;  Dow Packaging Recognition Award, 2013; Morley Employee Recognition Award, 2008
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Resume Overview

Companies Worked For:

  • AVI-SPL onsite at Dow Chemical
  • Morley Companies
  • Labadie Auto Company
  • Gail & Rice Productions
  • MI Hispanic Chamber of Commerce

School Attended

  • The University of Michigan

Job Titles Held:

  • Digital Communications Project Manager
  • Corporate Video Production Specialist
  • Corporate Travel Buyer
  • CRS Sales Agent for GM Dealer Business Center
  • Jaguar Land Rover Agent
  • RVDC-Repurchase Coordinator
  • Sales Consultant
  • Product Presenter for The North American Auto Shows
  • Membership Services Coordinator

Degrees

  • Bachelor of Arts : International Studies & Communications - Spanish Concentration

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