diagnostics trainer resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Master Medical Assistant, Phlebotomist and Instructor with over 16 years of experience in venipuncture, injections, geriatrics, infectious disease, pediatrics, Safety, and proven bedside manner. Expertly maintains highest safety standards of specimen, sample collection, injections and Trainings. Accomplished in orienting in teaching new staff and training students

  • Phlebotomy
  • Team building
  • Quality control
  • Skilled Trainer
  • Proficient in MS office
  • Experience in reporting and developing policies
  • In-depth knowledge of OSH guidelines and practices
  • Diligent with an analytical mind
  • Proven experience as a safety coordinator
Diagnostics Trainer, 03/2022 to Current
Suny Upstate Medical UniversitySyracuse, NY,
  • Used individualized instruction techniques to educate students on patient observation, assessment, decision-making.
  • Delegated patient assignments to Dx specialist based on individual learning needs and assessments.
  • Initiated new learning methods to ensure total student comprehension while maximizing learning time.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple tasks to ensure high-quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to Dx specialist when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Instructed phlebotomy using interactive lectures and hands-on skills instruction in lab.
  • Implemented diverse teaching styles to meet variety of learning needs and developed practical learning objectives and interactive aids to facilitate lasting learning.
  • Mentored and trained dx specialist on proper blood draw procedures and patient care.
  • Drew and prepared blood for lab testing.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Kept records on attendance and performance of trainees.
  • Taught phlebotomy clinics and in person site training.
Phlebotomist, 10/2010 to Current
UropartnersCity, STATE,
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Coordinated in-office and off-site testing for high volume of daily patient samples.
  • Processed billing information and collected payments.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Identified patients using proper procedures prior to specimen collection.
  • Transported specimens following established protocol for temperature and light.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Interviewed patients and documented details to update and file paperwork.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
  • Labeled patient samples, double-checking all information for accuracy.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Used aseptic techniques to maintain specimen integrity.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Sanitized work area after every patient to prevent contamination and spread of disease.
  • Interviewed patients to verify test requisitions and patient identity.
  • Properly stored and transported specimens to prevent loss and delays.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Collected blood samples from 30-40 individuals per day, maintaining consistent patient flow.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Built trust and minimized patient discomfort during phlebotomy procedures through conversation and personality
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Used multiple electronic medical software, including Care360 to conduct patient intakes and send correspondence.
  • Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing EKGand Blood pressure tests.
Medical Assistant, 02/2006 to 06/2011
Intercare Health NetworkCity, State,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Measured patient peak flows to improve workflow efficiency.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Helped residents achieve program goals and increase independence.
Education and Training
: Nursing Assistance, Expected in to Southwest Michigan College - Dowagiac, MI,
: Practical Nursing, Expected in to Brown Mackie College - South Bend, IN,
: , Expected in to Sophia - ,
  • Earned recognition from department leaders for excellence in delivering phlebotomy services.
  • Consistently maintained high customer satisfaction ratings.
  • Overhauled the communications process involved in incident reporting which boosted improvement in positive outcomes.
  • Promoted from Phlebotomist to Safety Coordinator..
  • Utilized online training methods to advise staff members on proper techniques of needle safety and the removal of hazardous waste
  • Phlebotomy Technician (PT)
  • Medical AssistantTraining - [2006
  • Certified Medical Assistant, Intercare Health Network - 2006

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Resume Overview

School Attended

  • Southwest Michigan College
  • Brown Mackie College
  • Sophia

Job Titles Held:

  • Diagnostics Trainer
  • Phlebotomist
  • Medical Assistant


  • Some College (No Degree)
  • Some College (No Degree)

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