Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

With over 20 years of customer service experience, I am confident in adding value by providing outstanding and dedicated customer service, engaging and building relationships with customers and contributing to the company's success. I have experience in working with stressed and upset individuals in need of clarity, information and supportive guidance to assist them in the proper way. I exhibit strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers via inbound/outbound phone calls, email, chat and in person interactions. I understand active listening and analytical problem-solving strategies to build a lasting and loyal relationship with customers, with also operating at a high level to consistently meet or exceed business quality and productivity standards.

  • Account management
  • Decision making and critical thinking
  • Data Analysis
  • Customer Complaint Resolution
  • Professional telephone demeanor
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Inbound and Outbound Calling
  • De-escalation Techniques
  • Understanding Customer Needs
Work History
10/2019 to Current Detection and Investigation Analyst, Sr/Customer Service Representative Rotech Healthcare Inc | Chambersburg, PA,
  • Follow standards and practices to mitigate fraud and other risk exposure and loss.
  • Review and investigate customer cases and reports for potential and actual loss, to minimize fraud.
  • Research and analyze customer's account for early detection of fraudulent activity.
  • Carefully verify each customer that I have an interaction with for the safety and privacy of their account.
  • Provide high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Educate customers on products and services to promote self service for a better convenience.
  • Identify sales opportunities and referred customers to branch partners in financial services.
  • Complete special procedures for customers such as ordering new checks, stopping payments, filing disputes, filing complaints, educating customer's on banking services and also budgeting skills.
02/2012 to 03/2020 Inbound Customer Service Representative Hyatt | Isle Of Palms, SC,
  • Processed customer order, quote and return transactions and offered additional products and services to increase revenue.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
10/2005 to 06/2012 Master Cosmetologist Jacobs Engineering Group Inc. | Mclean, VA,
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Spoke with clients regarding health history, expectations, services and procedures for outstanding customer satisfaction.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
08/2001 to 09/2005 Data Entry Clerk Raines Construction Services | City, STATE,
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled quarterly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Evaluated source documents to locate information needed for each data entry field.
  • Verified accuracy and validity of data entered in databases
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
Expected in High School Diploma | Upson Lee High School, Thomaston, GA, GPA:
Expected in Diploma | Cosmetology Education Flint River Technical College, Thomaston, GA GPA:

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School Attended

  • Upson Lee High School
  • Flint River Technical College

Job Titles Held:

  • Detection and Investigation Analyst, Sr/Customer Service Representative
  • Inbound Customer Service Representative
  • Master Cosmetologist
  • Data Entry Clerk


  • High School Diploma
  • Diploma

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