Provided desktop support for over 100 clients within a government agency to the client's satisfaction. Monitored Service Now for tickets assigned to the queue and responded quickly and effectively to all requests received through the IT help desk. Modified configurations, utilities, and software default settings for all computers either locally, through email, or by remote. Assisted with the installation, testing, and configuring of all new computers, software, and peripheral equipment for all new employees. Performed upgrades on all workstation as required to include hardware and software.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: