Customer-oriented Business Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Motivated Manager with 14 years of proven leadership. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.
Deputy Director of Business Operations with background in Retail and Food and Hospitality. I am looking to join a growing entrepreneurial organization as part of the Executive team.
Guide, mentor, and provide leadership to all military and civilian personnel assigned to the Retail and Services Division.
Develop concepts that meet the demands of customers and best business practices. -Provide recommendations and solutions to optimize retail and services operations.
Develop and implement SOPs, staffing structure plans, pricing structure guidelines, financial analysis, and business plans for future and current business operations.
Plan the coordination, movement of goods, and execute tactical field exchange logistical support requirements for unit exercises and deployments.
Provide retail expertise to the finance, purchasing and contracting departments to develop new business concepts and monitor operations to ensure sound fiscal management.
Ensure maximum merchandising capability within assigned facilities, accuracy of accounting records, operational reports, security of cash receipts, and planning.
Successfully coordinated the movement of merchandise and personally executed a Tactical Field Exchange operation during exercise Cobra Gold 2018 which supported over 3,050 service members generating over $181,274.07 in sales and 6,399 transactions.
Provided guidance for all Retail Operations ensuring strict adherence to all policies and directives as set forth by HQ and Marine Corps Community Services (MCCS).
Generated and maintained all personnel, disciplinary, and performance actions for the Retail and Services division, ensuring they were properly processed in accordance with MCCS policies and regulations.
Monitored internal controls to ensure effective and efficient use of assets and strictly enforced security to include merchandise, funds, equipment, and weekly reports.
Ensure the day to day Operations of the Catering and Clubs areas are operated in accordance to Standard Operating Procedure and Marine Corps policy.
Conduct weekly Inventories to include three Clubs, a stockroom and a retail gift shop. -Conduct multiple catering events in support of The Center House Officer's Club, The SNCO Club, the Enlisted Bar and the Single Marine Program.
Execute daily inventory replenishments for the Officer and SNCO Clubs.
Effectively support the Marine Corps equal opportunity policy.
Ensure compliance with safety, fire, sanitation, and environmental regulations.
Maintains effective security of cash funds, organizational property, and merchandise to prevent pilferage and fraud.
Manage the store operations, coordinate and conduct catered events for Evening Parades.
Conducted club inventories resulting in 100% accountability of all merchandise and accounts.
Conducted catered Happy Hours and Luncheons for the Officer and SNCO clubs.
Efficiently replenished the Officer and SNCO clubs daily.
Maintained 100% accurate record of all cash funds, property and merchandise.
Proficiently conducted numerous contracted catering events.
Assisted the Director in all duties not specified.
Ensured the successful Operation of The Center House Officer's Club, SNCO Club, The EBar,Gift Shop, and Catering Missions.
Supervise all operations of a Tactical Field Exchange (TFE) in support of Operation Enduring Freedom.
Maintain managerial and custodial control of property and merchandise; conduct inventories, receiving, storing, and issue of merchandise.
Establish and maintain security procedures for merchandise, cash, property and equipment.
Established and opened a new MCCS/AAFES Tactical Field Exchange (TFE)facility aboard Forward Operating Base (FOB) Edinburgh, ensuring all exchange needs were met aboard in the immediate Area of Operation.
Supervised all operations of FOB Edinburgh's TFE providing an exchange service to over 12 thousand customers generating a total of over 300 thousand dollars in overall sales.
Maintained managerial and custodial control of property and 200 thousand dollars in merchandise; conducting inventories, receiving, storing, and issue of merchandise.
Completed six WES Team Missions resulting in sales in excess of 100 thousand dollars.
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