Deposit Returns & Payment Operations Service Representative III Resume Example
Love this resume?Build Your Own Now
DEPOSIT RETURNS & PAYMENT OPERATIONS SERVICE REPRESENTATIVE III
Experience
Deposit Returns & Payment Operations Service Representative III, 08/2016 to Current
Thermo Fisher Scientific – Ogden , UT
Thermo Fisher Scientific – Ogden , UT
- Ensure customer satisfaction by guiding bankers with proper steps to ensure the policy and procedures of the bank are followed.
- Assist fraud department with protecting customers and bank from criminal activity through monitoring of fraudulent check cashing and deposit activity.
- Team with other departments to resolve customer account issues.
- Create spreadsheets for other departments for escalation and balancing.
Customer Service Representative II, 01/2013 to 08/2016
Optima Tax Relief – Santa Ana , CA
Optima Tax Relief – Santa Ana , CA
- Earned customers' trust by providing exceptional customer service and exceeding customer financial service needs.
- Educated customers on latest bank offerings for products and services, which led to increased branch product sales.
- Recorded transactions and performed reconciliations of bank drawers, vault, and ATM with high degree of efficiency and accuracy.
- Identified and resolved discrepancies in accordance with bank policies and procedures.
- Analyzed branch performance for presentation to upper management and developed schedules to respond to branch requirements.
Tax Preparer, 02/2009 to 01/2013
Alta Accounting Services – City , STATE
Alta Accounting Services – City , STATE
- Prepared personal tax returns using Tax Accounting Software while utilizing attention to detail and analytical skills.
- Processed and performed payroll functions for small business clients through Creative Solutions software.
- Composed client correspondence as requested utilizing strong written communication skills.
- Frequently communicated with clients to understand their tax/financial needs and communicated pertinent information to management.
- Organized client files and ensured timely processing of requested services.
Work History
Deposit Returns & Payment Operations Service Representative III, 08/2016 to Current
Company Name – City
Company Name – City
- Ensure customer satisfaction by guiding bankers with proper steps to ensure the policy and procedures of the bank are followed.
- Assist fraud department with protecting customers and bank from criminal activity through monitoring of fraudulent check cashing and deposit activity.
- Team with other departments to resolve customer account issues.
- Create spreadsheets for other departments for escalation and balancing.
Customer Service Representative II, 01/2013 to 08/2016
Company Name
Company Name
- Earned customers' trust by providing exceptional customer service and exceeding customer financial service needs.
- Educated customers on latest bank offerings for products and services, which led to increased branch product sales.
- Recorded transactions and performed reconciliations of bank drawers, vault, and ATM with high degree of efficiency and accuracy.
- Identified and resolved discrepancies in accordance with bank policies and procedures.
- Analyzed branch performance for presentation to upper management and developed schedules to respond to branch requirements.
02/2009 to 01/2013
Company Name – City, State
Company Name – City, State
- Prepared personal tax returns using Tax Accounting Software while utilizing attention to detail and analytical skills.
- Processed and performed payroll functions for small business clients through Creative Solutions software.
- Composed client correspondence as requested utilizing strong written communication skills.
- Frequently communicated with clients to understand their tax/financial needs and communicated pertinent information to management.
- Organized client files and ensured timely processing of requested services.
Education
Bachelor's Degree: Finance, Dec. 2014
University of Wisconsin - City
University of Wisconsin - City
Career Objective
To obtain a position in a highly respected company, which will allow me to utilize my customer service background to cultivate relationships with external and internal clients.
Volunteering
- Served as an Ambassador for United Way Campaign at BMO Harris Bank.
Skills
|
|
Skills
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- University of Wisconsin
Job Titles Held:
- Deposit Returns & Payment Operations Service Representative III
- Customer Service Representative II
- Tax Preparer
Degrees
- Bachelor's Degree : Finance , Dec. 2014
Similar Resumes
